{"id":1456898,"url":"https://alion.io/job/solarwinds-forward-deployment-engineer","title":"Forward Deployment Engineer","company":{"id":58818,"name":"SolarWinds","domain":"solarwinds.com","url":"https://alion.io/company/solarwinds","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-30T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Apache HTTP Server","optional":true},{"name":"DNS","optional":true},{"name":"ITSM","optional":true},{"name":"Kubernetes","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-29T09:34:21Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T02:43:38Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.\nThe ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!\nOverview\nThe Forward Deployment Engineer is an independent, customer-centric problem solver and storyteller who owns the technical strategy for complex opportunities worldwide. As a key member of the customer success organization, you will combine deep technical expertise with consultative skills to understand customer challenges, design tailored solutions, and provide demos, deployment, and installations. The ideal candidate brings strong hands-on scripting skills, a passion for AI-driven innovation, and the ability to translate emerging technologies into production-minded solutions that create measurable customer value. \nThis role is intentionally forward-deployed: you will move fluidly between customer environments and internal teams, helping shape solution direction in the field while influencing product thinking, technical best practices, and repeatable approaches based on what you learn firsthand.\nResponsibilities\nCustomer Discovery, Design, and Validation \nEngage directly with customers to understand business priorities, technical requirements, operational challenges, and transformation goals. \nArchitect practical solutions that improve visibility, resilience, automation, and operational efficiency, while defining scope, success criteria, and evaluation plans. \nDesign and execute complex Proof of Concept and Proof of Value engagements, validating technical fit, business value, integrations, and adoption readiness. \nAI and Automation Focus \nPosition SolarWinds solutions in the context of AI, automation, and modern IT operations. \nDemonstrate practical use cases for AI-assisted workflows, intelligent operations, and data-driven decision support. \nUse scripting and automation to create prototypes, integrations, technical validations, and lightweight production-oriented workflows that help customers understand real-world value. \nTechnical Execution and Customer Advocacy \nBuild trust through hands-on engagement, moving from whiteboarding and prototyping to troubleshooting, configuration, and solution delivery in customer environments. \nServe as a trusted technical advisor throughout the deployment cycle, helping customers and internal teams navigate complexity, remove blockers, and maintain momentum. \nCapture and share customer feedback, field insights, and repeatable best practices to influence product direction, enablement, and broader organizational success. \nEnablement, Presence, and Continuity \nMaintain deep technical expertise across the SolarWinds portfolio, especially in observability, hybrid IT operations, automation, and AI-related capabilities, while mentoring peers, enabling partners and technical support teams. \nSupport a smooth transition to Customer Success and Customer Services, and stay engaged as needed to help ensure early deployment success and long-term customer outcomes. \nRequired Skills and Experience \nStrong hands-on scripting and automation experience using one or more of Python, PowerShell, Bash, or API-based integrations \nInteract with customers at all levels, with demonstrated ability to communicate with both the very basic user and the technically advanced (Network Administrators, System Administrators).\nStrong understanding of observability, IT operations, infrastructure monitoring, hybrid IT, automation, incident response, or related operational technologies \nWorking knowledge of AI-focused technology trends and the ability to translate them into practical use cases for IT operations, observability, automation, or customer workflows \nDemonstrated ability to work directly with customers in ambiguous environments, moving from problem discovery to prototype, validation, and solution refinement \nStrong blend of technical depth, sales acumen, and customer engagement skills, with the ability to lead both executive-level conversations and detailed technical workshops \nStrong oral and written communication and presentation skills, with the ability to explain complex technical topics in clear business and technical terms \nExperience with cloud platforms such as AWS and Azure, including IaaS, PaaS, SaaS, and hybrid or distributed architectures \nStrong analytical, reasoning, and troubleshooting skills, with the ability to navigate complex customer environments and technical challenges \nSelf-starter with a curious mindset, capable of learning complex technologies quickly and independently managing a portfolio of strategic engagements \nDemonstrated ability to build credibility across customer teams, and internal product or engineering stakeholders \nBachelor’s degree in Business, Computer Science, Engineering, Information Technology, or a related discipline, or equivalent professional experience \nPreferred Qualifications \n4+ years of experience in technical pre-sales or post-sales, technical support, solutions engineering, solutions architecture, technology consulting, software engineering, or a related role, or an equivalent combination of education and experience \n3+ years in a dedicated customer-facing technical pre-sales and post-sales, solutions engineering, solutions architecture, forward-deployed, or technical consulting role, ideally within a software vendor, cloud, cybersecurity, infrastructure, observability, or systems integrator environment \nExperience supporting enterprise or strategic customers across the US and world market.\nExperience in observability, infrastructure monitoring, network monitoring, cloud operations, ITSM, automation, or incident response platforms \nFamiliarity with competitive solutions in observability, IT operations, automation, AI-enabled operations, or IT management \nExperience working in roles that bridge customer engagement, technical implementation, and product feedback loops.\nExperience with modern automation, orchestration, infrastructure-as-code, or workflow tooling \nRelevant certifications such as AWS, Azure, Kubernetes, networking, security, automation, or SolarWinds certifications \nKnowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration.\nAdvanced troubleshooting experience (software, browsers, etc..).\nSolid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, API, WinRM, Syslog, SSH, etc. \nProfessional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.\nBachelor's degree in Computer Science or equivalent education and/or work experience with installation, service, and administration of a medium to a large multi-server environment.\nValid SolarWinds Certification (SCP) is a big advantage\nSolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.\nAll applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice","description_format":"text","description_chars":7900,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-09-29T10:25:31Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":41,"reasons":["conf:8","velocity","win:early"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/solarwinds-forward-deployment-engineer","json_url":"https://alion.io/job/solarwinds-forward-deployment-engineer.json","meta":{"generated_at":"2026-10-01T04:30:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3833,"day_limit":5000,"remaining_today":1167,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}