{"id":3669998,"url":"https://alion.io/job/solarwinds-manager-user-experience-designer","title":"Manager User Experience Designer","company":{"id":58818,"name":"SolarWinds","domain":"solarwinds.com","url":"https://alion.io/company/solarwinds","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-03T08:27:59Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T13:39:13Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.\nThe ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!\nAbout the role\nWe are seeking a Manager, User Experience to join SolarWinds’ UX team in Bangalore. This is a player-coach role for an experienced UX leader who is equally motivated by developing people and shaping complex product experiences through hands-on design work.\nAs a manager, you will coach and support UX designers, strengthen design quality, and help the team do its best work. As a Staff-level UX practitioner, you will personally lead high-impact initiatives for SolarWinds Service Desk, our cloud-based IT service management (ITSM) platform. You will work from discovery and problem definition through research, interaction design, validation, and delivery, partnering closely with product, engineering, and other stakeholders to create intuitive, consistent, accessible, and valuable experiences for B2B customers. Learn more about the product on the SolarWinds Service Desk product page.\nWhat you’ll do\nLead as a manager and coach\nManage, coach, and develop UX designers, supporting their growth, effectiveness, and career progression.\n\nSet clear expectations for UX quality, collaboration, and delivery while creating an inclusive and supportive team environment.\n\nProvide thoughtful feedback, facilitate design critique, and promote consistent design practices across the team.\n\nHelp allocate UX capacity and prioritize work in partnership with product and engineering leaders.\n\nContribute as a Staff-level UX practitioner\nLead complex, high-impact UX initiatives across product areas, from discovery and problem definition through design validation and delivery.\n\nConduct or guide user research, usability evaluations, and other discovery activities to understand customer needs and validate solutions.\n\nDevelop workflows, user journeys, information architecture, wireframes, prototypes, and other design artifacts for complex enterprise software experiences.\n\nTranslate customer needs, business goals, and technical constraints into clear, effective product experiences.\n\nEstablish direction in ambiguous problem spaces and influence product strategy through strong customer-centered design thinking.\n\nDrive design quality across cross-functional teams by facilitating design reviews, feedback sessions, and alignment workshops.\n\nPromote the adoption and evolution of design systems, reusable patterns, and accessibility standards across product teams.\n\nPartner closely with product managers, product owners, engineers, researchers, and other stakeholders to define and deliver cohesive experiences.\n\nCommunicate design rationale, trade-offs, and recommendations clearly to audiences ranging from individual contributors to senior leaders.\n\nUse feedback, customer insights, and product outcomes to continuously improve the experiences we deliver.\n\nWhat you’ll bring\n7+ years of experience in user experience, product design, interaction design, or a related field.\n\nExperience managing, mentoring, or developing UX/product designers.\n\nDemonstrated experience leading UX initiatives for enterprise software or other complex digital products.\n\nProfessional experience designing UX for B2B products, ideally enterprise SaaS, ITSM, service management, or other workflow-intensive products.\n\nA strong record of hands-on, end-to-end UX contribution at a Staff or equivalent level.\n\nStrong knowledge of user research, usability testing, interaction design, information architecture, prototyping, and design validation.\n\nThe ability to move comfortably between strategic leadership, detailed design work, and people management.\n\nDemonstrated ability to translate user needs and business requirements into clear, effective, and measurable product experiences.\n\nExperience influencing cross-functional teams and guiding design quality without relying solely on formal authority.\n\nStrong communication, facilitation, collaboration, and stakeholder-management skills.\n\nA portfolio demonstrating complex problem solving, end-to-end UX work, leadership, and measurable product impact in B2B and enterprise contexts.\n\nBachelor’s degree in design, human-computer interaction, psychology, or a related field, or equivalent practical experience.\n\nPortfolio submission\nPlease include a portfolio as part of your application, either as a link to an online portfolio or as a PDF attachment. Your portfolio should include examples of UX work that are relevant to B2B and enterprise software-ideally products with complex workflows, service-management use cases, or functionality comparable to SolarWinds Service Desk. Please highlight your individual contribution, the problems you addressed, your design process, and the impact of the work.\nWhy this role matters\nThis role will help SolarWinds raise the quality and consistency of customer experiences while strengthening the UX team through effective coaching and leadership. Success will require both the ability to develop people and the credibility to contribute directly to the most complex and strategically important design challenges.\nWork Environment\nHybrid model: 3 days in the office, 2 days home office.\nOffice: Smartworks Sargod Imperial, 93, Field Marshal Cariappa Rd, Bengaluru, Karnataka - 560025\nSolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.\nAll applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice","description_format":"text","description_chars":6484,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Home office"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-11-03T08:57:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/solarwinds-manager-user-experience-designer","json_url":"https://alion.io/job/solarwinds-manager-user-experience-designer.json","meta":{"generated_at":"2026-11-06T14:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58818},"rest":"https://alion.io/mcp/rest/get_company?id=58818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolarwinds-manager-user-experience-designer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolarwinds-manager-user-experience-designer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolarwinds-manager-user-experience-designer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solarwinds-manager-user-experience-designer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolarwinds-manager-user-experience-designer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3669998}},{"tool":"search_jobs","arguments":{"company":"solarwinds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3669998},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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