{"id":2086549,"url":"https://alion.io/job/solarwinds-technical-support-representative-intermediate","title":"Technical Support Representative - Intermediate","company":{"id":58818,"name":"SolarWinds","domain":"solarwinds.com","url":"https://alion.io/company/solarwinds","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-08T10:28:34Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T02:48:00Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.\nThe ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!\nThe successful candidate will be responsible for providing world-class customer support for our global customers utilizing our award-winning network management software. The candidate will be responsible for answering technical support questions via phone, email, and other channels as defined. The ideal candidate will have technical credentials and a friendly, consultative approach to solving customer problems.\nResponsibilities\nRespond to and/or initiate technical troubleshooting sessions with customers - via phone, email, and remote session\nInteract with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators)\nManage and work support tickets within SLG per industry best practices utilizing existing CRM systems\nEffectively communicate technical information to non-technical customers\nCoordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines\nContribute to our Knowledgebase (author and edit knowledge base articles)\nCollaborate with our Tier 1 through consultation and mentoring to maintain a high customer experience. \nDevelop thorough product knowledge to help our customers effectively\nWork with our Development Team and/or Application Engineers through swarms and consultation to ensure cases are moving promptly.\nOther related duties as appropriate and required\nReports to the Tier 2 Technical Support Manager\nQualifications\nAt least 2 years of demonstrated experience in Network Administration/System Administration\nAt least 2 years of demonstrated experience in Network Administration/System Administration, including experience with installation, service, and administration of a medium to large multi-server environment\nBackground or working knowledge of Databases, especially with MS SQL, is an advantage\nMinimum 2 years supporting and administering network devices and systems, including routers, firewalls, switches, or wireless access points\nKnowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration\nDemonstrated experience with Microsoft Windows Server 2012 or above\nAdvanced troubleshooting experience (software, browsers, etc..)\nSolid understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, API, WinRM, Syslog, SSH, etc.\nExperience in a 24/7/365 work schedule environment\nProfessional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.\nBachelor's degree in Computer Science or equivalent education and/or work experience with installation, service, and administration of a medium to a large multi-server environment\nValid SolarWinds Certification (SCP) is a big advantage\nSolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.\nAll applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice","description_format":"text","description_chars":4104,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-08T12:27:41Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":0.9,"age_days":20,"expected_fill_days":50,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/solarwinds-technical-support-representative-intermediate","json_url":"https://alion.io/job/solarwinds-technical-support-representative-intermediate.json","meta":{"generated_at":"2026-10-30T04:05:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58818},"rest":"https://alion.io/mcp/rest/get_company?id=58818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolarwinds-technical-support-representative-intermediate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolarwinds-technical-support-representative-intermediate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolarwinds-technical-support-representative-intermediate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solarwinds-technical-support-representative-intermediate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolarwinds-technical-support-representative-intermediate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2086549}},{"tool":"search_jobs","arguments":{"company":"solarwinds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2086549},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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