Technical Support Engineer

Yaskawa - Solectria Solar, a wholly-owned subsidiary of Yaskawa America, Inc., is the #1 commercial PV inverter supplier in the U.S. Solectria’s products include 3.8 to 750 kW PV inverters, string combiners and web-based monitoring for all size solar systems. Solectria is backed by over 100 years of power electronics an inverter experience. All of Solectria’s three-phase central PV inverters are made in the USA. System owners, developers and EPCs rely on the high performance, reliability and bankability of Yaskawa - Solectria Solar. We look to hire people who value a positive work culture, want to be part of a winning team, and have a desire to learn and grow.

Our culture of continuous improvement values hiring individuals that are looking for the opportunity to stretch their current talents and skills to the next level and beyond. If you are an entry-level Electrical Engineer, we may have the perfect opportunity for you.

We are seeking aTechnical Support Engineer in ourLawrence, MA facility. The ideal candidate will have BS in Electrical Engineering, customer focused and have the ability to provide telephone and email technical support.

We offer the opportunity to experience the excitement, challenge and rewards of working in an entrepreneurial, fast growing, and industry-leading company. When you join the Yaskawa Solectria Solar team, you'll be surrounded by exceptionally talented individuals widely regarded as leaders in their areas of expertise.

Yaskawa Solectria Solar is an equal opportunity employer.

1.Interactwith customerstoprovidethehighestlevelofcustomersatisfactionin allinteractions.

2.Solvehighlytechnical issues overthe phoneandthroughemail.

3.Provide technical support to customers and field technicians to solve inverter and other product-related issues.

4.Troubleshootissues torootcauseoverthephoneandthroughemail.

5.Performanalysisofdatamonitoringtodeterminerootcauseofissuesanddevelopappropriate correctiveactionplans.

6.Determineappropriatereplacementpartsandcoursesofactiontorepairunitsdeployedinthe field.

7.Createcases andworkordersinServiceMaxandmaintaindetailed records.

8.Scheduleanddispatchfieldtechnicianstorepairunitsbydevelopingdetailedrepairplansand troubleshootingsteps.

9.Update, createandmaintainservicemanuals andtroubleshootingguides.

10.Manage process improvements and creation of processesrelatedtothe Technical Supportdepartment.

11.Occasionallytraveltofieldsitesandperformonsitetroubleshootingofissuesandperformrepairstorestore functionalityofunits.

12.WorkwithEngineeringtosolveproductissuesandissueTechnicalServiceBulletins.

13.Managespecificcustomeror productissueprojectsas assigned.

14.Otherrelateddutiesasassigned.

1.Experiencewith PVinverters, highvoltage systemsandpowerelectronics preferred.

2.Knowledgeof electricsystems, includingresidential andcommercialelectricalinfrastructure.

3.A highlevelofinitiativeandaproactivenature,goodcommunicationandpresentationskills and strongorganizationalandtimemanagement skills.

4.KnowledgeofPCoperatingsystem,MODBUSandTCP/IPprotocols.

5.Abilitytoreadandfollowschematicdiagrams, drawings andinstructions.

6.Abilitytousediagnosticsoftwareandcommunicationprograms.

7.Field serviceexperiencehighlydesirable.

8.Safetyandqualityfocused, customer-oriented.

9. Ability to occasionally travel, both nationally and internationally - a valid passport is required.

Education/Certification:

• BS inan engineeringor relatedfield
• Twoormoreyears ofwork-relatedexperiencepreferred, but not required
• NABCEPcertificationhighlydesirable.

Relocation assistance is not available for this position.

Sponsorship is not available for this position.