{"id":3471773,"url":"https://alion.io/job/solen-software-group-general-manager","title":"General Manager","company":{"id":695655,"name":"Solen Software Group","domain":"solensoftwaregroup.com","url":"https://alion.io/company/solensoftwaregroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":832},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T16:38:37Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T22:50:07Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Title: General Manager\nCompany: Teletask\nLocation: US, Remote\nEmployment Type : Full-time\nAbout Teletask\nTeletask powers public sector communication. Government and public health agencies use our automated text, voice and email outreach, two-way texting and digital workflows (surveys, e-signature, scheduling) to reach the families they serve. Our largest footprint is WIC (Women, Infants & Children) nutrition programs, where Teletask messaging drives appointment attendance for over 6 million participants across 38 US states, with more than 100 million messages sent each year.\nTeletask is part of Solen Software Group, which acquires and holds vertical market software businesses for the long term. The business is now at an inflection point and looking for a General Manager who will lead its next chapter of growth and build the commercial engine, team, and operating infrastructure to match the product.\nThe Opportunity\nThis is a general-manager role for someone who knows the industry from the inside. You will own the business's P&L, its growth, its product direction, its most important customer relationships, and its team, reporting to a Solen Portfolio Leader or Operating Partner and working within Solen's business systems and targets.\nWhat You Will Own\nBusiness Performance\nOwn the full P&L: revenue, gross margin, EBITDA, net revenue retention and cash.\nRun a monthly operating cadence (KPIs, forecast vs. plan, actions) and report it to your Solen Portfolio Leader.\nMove the business up a Business Health Score (BHS) tier and improve its Rule of 40 through deliberate trade-offs between growth and profitability.\nDeliver the business's EBITDA growth as its contribution to Solen's Yearly Operations Goal (YOG), our portfolio-wide EBITDA growth target.\nLead budgeting and forecasting with ROI discipline on every initiative and hire.\nOrganic & Inorganic Growth\nGrow ARR at a double-digit rate every year through new logos, expansion, pricing and retention.\nOwn the pipeline from first contact to signed agreement across agency directors, state IT and operations leaders, and procurement officers.\nBuild the sales playbook: ICP, outreach, discovery, proposal framework and RFP responses, with a repeatable path from local agency to statewide contract.\nOwn pricing: re-evaluate customer usage, then set packaging, contract terms and price increases on the existing customer base.\nCut churn by finding at-risk accounts early and running retention plays.\nMap the acquirable companies in the industry; source and qualify add-on targets and support integration.\nIndustry Vision & Product Roadmap\nOwn a 1-3 year thesis on where the industry is heading: regulation, workflows, buyers and technology.\nTurn the thesis and customer needs into a roadmap ranked by ROI and by development effort vs. time-to-market.\nPartner with product and engineering leads on delivery; find adjacent workflows the business can serve.\nCustomer & Market Leadership\nPersonally own executive relationships with the top accounts, including renewals, escalations and major expansions.\nHold growth, NRR and logo-retention targets.\nCoordinate client services, onboarding and product so customers adopt more and expand.\nRepresent the business at WIC, public health and government technology conferences and associations to build brand and pipeline; work with Solen Marketing on materials and web presence.\nTeam, AI Leverage & Value Creation Plan\nLead a team of 5-10. Hire, develop and, where needed, replace people so that 90%+ of key seats are held by A players, and build the documentation and cross-training that keep the business running through any leadership change.\nDrive AI adoption across every function and build revenue-generating AI capabilities into the product.\nOwn and deliver the multi-year value creation plan (VCP) that drives the business's contribution to the YOG.\nWho You Are\nHands-on industry operator. Real depth in the industry; equally comfortable in a strategy session, a customer escalation and a roadmap trade-off.\nPlayer-coach. Gets outsized output from a small team through systems, not headcount.\nCommercially credible. Sells, retains and expands accounts personally.\nNumbers-driven owner. Applies ROI discipline to every roadmap item, initiative and hire, and thinks in years, not quarters.\nPrincipled. Lives the Solen-isms and the Solen Principles of Transformation, and runs the business on Solen's business systems.\nRequires Qialifications\n8+ years in operations, sales, business development or general management, including 5+ years in the industry or selling into it.\nFluent in how government health and human services programs operate, who buys, and how they are funded.\nHas owned a P&L or a functional budget and can speak to its figures and the monthly metrics they reported.\nDocumented multi-year revenue growth that they personally owned, with before and after numbers.\nHas personally closed and expanded major accounts; can provide customer references in the vertical.\nHas hired and, where needed, replaced direct reports.\nPreferred Qualifications\n\nExperience buying or selling B2B software to customers in the industry.\nHas led price increases, packaging changes, churn reduction or product repositioning.\nHas sourced, diligenced or integrated an acquisition.\nVisible in the industry through speaking, associations, analyst relationships or a recognized network.\nHas built and delivered a multi-year operating or value creation plan with stated targets.\nHas deployed AI in a business function or product.\nUnderstands how state and local health department procurement works: RFPs, statewide contracts and reseller channels.\nWhat Success Looks Like\nFirst 90 days\nMeet the top state and local agency accounts, take over founder-held relationships, and surface upsell opportunities and at-risk accounts.\nMap the customer base by program (statewide WIC, local WIC, public health, other), usage, price per participant, expansion potential and risk.\nLearn the P&L and set up the monthly operating cadence.\nAssess the team against key seats, name any gaps, and identify processes that depend on a single person.\nBuild the first outbound sales playbook: ICP, outreach, discovery questions and proposal framework, starting with WIC states not yet served.\nDraft the first industry thesis and a shortlist of AI opportunities, building on the AI features already in the product.\nFirst 12 months\nARR growing at double digits, in line with the VCP target, with new states won and local agencies converted to statewide contracts.\nBHS tier improved and EBITDA contribution to the YOG on track.\nA usage-based pricing strategy agreed with your Portfolio Leader and applied at renewals.\nAn ROI-ranked roadmap in delivery.\nKey seats held by A players, with onboarding materials and documented processes so no critical function depends on one person.\nAn outbound sales motion in place alongside a qualified list of add-on targets.\nValue creation plan agreed and on track.\nWho You Will Work With\nYou run the business day to day and report to a Solen Portfolio Leader or Operating Partner. You have real decision rights, exercised within Solen's business systems and against the targets agreed with your Portfolio Leader (BHS, YOG and the VCP). You will see the company's financials, product strategy and customer relationships from day one. You will lead a team of 5-10 across sales, client services, product and operations and work closely with product and engineering leads. You will also draw on Solen's functional leads in marketing, pricing, finance, talent and AI.\nWhat We Offer\nOwnership of a profitable software business and its P&L from day one, accountable to your Portfolio Leader.\nAutonomy to build the commercial engine, the processes and the team, within Solen's business systems and targets.\nA long-term horizon: Solen buys and holds, so there is no forced exit.\nDirect coaching from your Portfolio Leader, plus access to the portfolio, best-practice guilds and functional leads across vertical software.\nRecruitment Disclaimer\nSolen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a verified @solensoftwaregroup.com email address. Any outreach outside these standards should be disregarded and reported through our official channels.\nWe thank all applicants for their interest in joining Solen Software Group. 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