{"id":3056030,"url":"https://alion.io/job/solenis-customer-service-representative-backoffice","title":"Customer Service Representative Backoffice","company":{"id":4892,"name":"Solenis","domain":"solenis.com","url":"https://alion.io/company/solenis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":89,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle ERP","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-30T21:46:49Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 70 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honouree. For more information about Solenis, please visit www.solenis.com\nAbout The Role\nThe Customer Service Representative Back Office serves as a key support function within the Customer Service organization, ensuring the accurate and timely processing of customer requests, order management activities, and administrative tasks. Acting as a crucial link between customers, sales teams, supply chain, and other internal departments, the role focuses on operational excellence, data accuracy, and process efficiency.\nThe purpose of the Customer Service Representative Back Office role is to provide efficient operational support, ensure seamless customer service execution, maintain high-quality data and documentation standards, and contribute to a positive customer experience by enabling timely and accurate service delivery.\nKey Responsibilities:\n·Support sales team by answering inquiries, providing information, and assisting with order processing.\n·Collaborate with the sales team and business support to identify customer needs and opportunities for upselling.\n·Handle customer complaints or issues related to sales and ensuring prompt resolution.\n·Develop and maintain strong relationships with customers through regular communication.\n·Anticipate customer needs and proactively offering solutions or suggestions to enhance their experience.\n·Personalize interactions to make customers feel valued and appreciated.\n·Monitor customer accounts for any changes or issues and taking proactive steps to address them.\n·Identify opportunities to optimize customer accounts and maximize sales potential.\n·Continuously enhancing skills and knowledge through training, workshops, or professional development opportunities.\n·Mentor and support junior representatives/specialists, providing guidance and assistance as needed.\n·Handle escalated issues and resolve complex problems effectively.\n·Collaborate with other departments to address customer concerns and improve processes.\n·Assist in developing training materials and conducting training sessions for junior staff.\n·Provide feedback to management regarding areas for improvement.\n·Perform any other tasks related to the function, depending on needs (integrations, projects, etc.).\n·Continuously enhancing skills and knowledge through training, workshops, or professional development opportunities.\nKnowledge:\nAdvanced problem-solving abilities to handle complex customer issues\n\nStrong decision-making skills\n\nAbility to adapt to changing situations and handle ambiguity\n\nAbility to listen to others and understand their needs,\n\nEffective communication and time management skills\n\nComprehensive understanding of the company's products or services to provide accurate information and support.\n\nWillingness to collaborate with colleagues across departments to address customer needs and improve service quality.\n\nExperience:\nLeadership skills: Ability to inspire, motivate, and lead a team towards common goals.\n\nFluent in English.\n\nManages order or complaint / credit management in a specific division, country, or set of customers.\n\nExperienced at effectively handling conflict situations.\n\nActs as a team leader coordinating the work of others but not a formal supervisor.\n\nSuggests improvements to existing processes and solutions.\n\nIdentifies and solves problems, which may be brought from other functions, and is consulted from TCS admins/ TCS Planner when problems arise with little or no precedent.\n\nIs the contact point with the supervisor for escalation or for cascading information to the team.\n\nSupports in the workload balance.\n\nApplies knowledge of business and the marketplace to advance the organization's goals.\n\nCapable to manage a small project.\n\nAdvanced computer skills and SAP / ERP knowledge.\n\nExperience:\nRecommend 4+ years Customer Service Experience (internal/ external)\n\nFluent in English\n\nIntermediate computer Skills with accurate keyboarding skills. Experienced in using MS Word, Excel, Internet applications including email, ERP systems (SAP/JDE/AS400)\n\nHas developed specialized skills or is multi-skilled in own work area\n\nPerson in this band may:\n\nManage orders or claims / credits on multiple countries or divisions\n\nBe a Product / Account / Customer expert\n\nBe a user group member\n\nBe a Local team trainer\n\nBe a E-business coordinator\n\nBe Proficient in Continuous Improvement\n\nBe Proficient in Project Management\n\nEducation:\nHigh School diploma or equivalent is the minimum requirement.\n\nBenefits:\nMeal Vouchers\n\nLife Insurance\n\nPrivate Medical Care\n\nHoliday Allowance\n\nChristmas and Easter Bonus\n\nExtra vacation days (Birthdays and 1 additional day added every year of employment)\n\nAnnual Bonus (Target based)\n\nWhy Join Us? \nAt Solenis, you will be part of a dynamic, international team, working on innovative solutions that shape the professional cleaning and hygiene industry. We offer exciting career growth opportunities in a global organization that values innovation, sustainability, and collaboration. \nWe understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. \nAt Solenis our greatest asset are our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.","description_format":"text","description_chars":6323,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Life insurance","Professional development"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Pools, Spas & Hot Tubs"],"lifecycle":[{"event":"open","at":"2026-10-22T03:44:34Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.269,"p_room":0.28,"age_days":64,"expected_fill_days":14,"reasons":["conf:4","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/solenis-customer-service-representative-backoffice","json_url":"https://alion.io/job/solenis-customer-service-representative-backoffice.json","meta":{"generated_at":"2026-10-30T22:18:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13002,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4892},"rest":"https://alion.io/mcp/rest/get_company?id=4892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolenis-customer-service-representative-backoffice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolenis-customer-service-representative-backoffice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolenis-customer-service-representative-backoffice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solenis-customer-service-representative-backoffice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolenis-customer-service-representative-backoffice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3056030}},{"tool":"search_jobs","arguments":{"company":"solenis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3056030},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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