{"id":3074078,"url":"https://alion.io/job/solenis-customer-service-representative","title":"Customer Service Representative","company":{"id":4892,"name":"Solenis","domain":"solenis.com","url":"https://alion.io/company/solenis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":91,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":12500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Google Docs","optional":false}],"status":"live","first_seen_at":"2025-05-16T00:00:00Z","employer_posted_date":"2025-05-16","last_verified_at":"2026-10-27T05:13:58Z","board_verified":true,"closed_at":null,"days_open":530,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":529},"description":"About us\nAt Diversey -A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry.\nAs an employee\nAt Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.\nPOSITION PURPOSE:\nThe primary responsibility of the Customer Service Representative is to work as an integral member of the customer services team, to provide excellence in customer care and to move the business to a position of global strength through continuous improvement.\nPRINCIPLE DUTIES and TASKS:\nOrder Management\nAct as a Subject Matter Expert for all systems to support colleagues and wider business\nFacilitate the sales of the company’s products through up selling and cross selling.\nProvide visibility to customers on order status\nEnhance work practices and derive efficiency.\nTo process all orders efficiently, accurately and in line with policies and procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price/sku changes).\nTo run and follow up on control reports to ensure that the order to payment process is fulfilled.\nComplaint Management\nKeep customer informed on the complaint status & manage complaints to closure\nCollaborate with other departments at regular meetings for continuous reduction in complaints and improvement to total Customer Experience.\nCustomer Management\nOwn the region and territory nominated for service offerings and maintain Customer Satisfaction, very important part for this position\nBuild relationships with key customers\nPerform Welcome Calls and follow up on company survey’s to maintain good Customer Relationships.\nBecome a Customer Expert and support visits and relationship activities with customers as requested.\nTo handle telephone calls and emails dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.\nSales Support\nAct as the first point of escalation.\nCollaborate with Sales team to achieve Organization goals\nAttend important meetings to improve the service\nReview availability with Supply Chain & meet demands of customer\nPlay a vital role in sales growth which can lead to your growth\nOther Tasks\nAssist with other areas of the business as required, providing cover where necessary.\nPlay an active role in company change process through positive communication to internal and external Customers.\nTo keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services we can offer.\nKNOWLEDGE / COMPETENCY:\nDemonstrates self-awareness and initiative\nTakes on new opportunities and tough challenges with a sense of urgency\nInstills trust by gaining confidence of others\nAble to build strong customer relationships and deliver customer-centric solutions\nCapable to build collaborative relationships\nStrong listening and communication skills\nAble to multi-task, prioritize and comfortable with rapid change\nAttention to detail and high levels of accuracy\nEXPERIENCE/ SKILLS:\n2+ years prior Customer Service Experience or university degree preferred\nSAP - ERP system knowledge preferred\nExperience building strong Customer relationships\nStrong written and verbal communication skills\nExperience in order and complaint management\nCapable of working in a dynamic team environment\nWorks within established procedures with a limited level of supervision with an ability to make sound decisions by assessing each situation using standard procedures.\nIdentifies problems and relevant issues in straightforward situations\nWe understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us. We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team. Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status\nIntermediate to advanced computer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/Excel\nFlexible with work hours - if required to cover holiday calendars\nFluency in English is required\nThis is for a CONTRACTUAL position, probationary depends on performance and business need.","description_format":"text","description_chars":5495,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cleaning & Household Products","Chemical Manufacturing","Pools, Spas & Hot Tubs"],"lifecycle":[{"event":"open","at":"2026-10-22T10:15:34Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":529,"expected_fill_days":14,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/solenis-customer-service-representative","json_url":"https://alion.io/job/solenis-customer-service-representative.json","meta":{"generated_at":"2026-10-28T01:55:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4892},"rest":"https://alion.io/mcp/rest/get_company?id=4892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolenis-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolenis-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolenis-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solenis-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolenis-customer-service-representative"}]}