{"id":2523404,"url":"https://alion.io/job/solenis-technical-service-representative","title":"Technical Service Representative","company":{"id":4892,"name":"Solenis","domain":"solenis.com","url":"https://alion.io/company/solenis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":130},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:45:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T17:47:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nDiversey, a Solenis company, is a global leader in cleaning, hygiene and infection prevention solutions. We partner with customers across hospitality, healthcare, food service, retail and industrial sectors to help create cleaner, safer and healthier environments.\nWe are looking for a hands-on Technical Service Representative to support our growing customer base in North Sydney, Northern Beaches, Hornsby and Parramatta regions. This field-based role is ideal for someone who enjoys problem-solving, building strong customer relationships and working independently while delivering outstanding technical service.\nIn this role, you will be responsible for the installation, maintenance and servicing of dispensing equipment and systems, while providing customers with training and technical support. You'll play an important role in ensuring customers receive exceptional service and achieve the best outcomes from our products and solutions.\nKey Responsibilities\nInstall and commission dispensing and dosing equipment at customer sites.\nPerform preventative maintenance, servicing and repairs.\nRespond to customer breakdown calls and technical support requests.\nConduct customer training and ensure training records are completed.\nBuild strong relationships with store managers, operators, engineers and other customer stakeholders.\nMonitor equipment performance and identify opportunities for improvement.\nSupport new customer and site rollouts across multiple industry sectors.\nComplete service reporting and documentation through company systems.\nMaintain safety documentation and Safety Data Sheets (SDS).\nAbout You\nTo be successful in this role, you will be a motivated and customer-focused technical professional with strong organisational skills and a practical approach to problem solving.\nExperience in field service, equipment maintenance, technical support or a similar role.\nStrong mechanical aptitude and troubleshooting skills.\nExcellent communication and customer relationship management skills.\nThe ability to work autonomously and manage competing priorities.\nStrong attention to detail and commitment to quality service delivery.\nExperience delivering training or coaching customers is highly regarded.\nA current driver's licence.\nIntermediate technology skills for reporting and service management systems.\nWhat's On Offer\nJoin a global organisation with a strong reputation for innovation and service excellence.\nCareer development and technical training opportunities.\nSupportive team environment with autonomy in your role.\nOpportunity to work across a diverse range of industries and customer environments.\nAbout Solenis\nSolenis is a leading global provider of water treatment, process and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, lubricants, degreasers, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.\nHeadquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of more than 23,000 professionals in >160 countries across six continents. Solenis is a 2026 Best Managed Company Gold Standard honoree.\nApply Now\nIf you're a technically minded service professional who enjoys solving problems, building customer relationships and delivering exceptional service in the field, we'd love to hear from you.\nApply today and become part of the Diversey team.","description_format":"text","description_chars":3711,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Water Utilities","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T11:45:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:9","win:early","comp:brand"],"computed_at":"2026-10-15T03:14:57Z"},"pay":null,"html_url":"https://alion.io/job/solenis-technical-service-representative","json_url":"https://alion.io/job/solenis-technical-service-representative.json","meta":{"generated_at":"2026-10-15T03:14:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4696,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4892},"rest":"https://alion.io/mcp/rest/get_company?id=4892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolenis-technical-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolenis-technical-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolenis-technical-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solenis-technical-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolenis-technical-service-representative"}]}