{"id":2501004,"url":"https://alion.io/job/solenix-computing-engineer-service-level-manager-it-infrastructure-support","title":"Computing Engineer & Service Level Manager - IT Infrastructure Support","company":{"id":4430098,"name":"Solenix","domain":"solenix.com","url":"https://alion.io/company/solenix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"ITIL","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"Proxmox VE","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-06-03T11:16:44Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-18T04:26:35Z","board_verified":true,"closed_at":null,"days_open":136,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":135},"description":"About Solenix and our qualitiesSolenix is a privately owned and international company providing engineering and consulting services in the space market, with branches in Germany, Switzerland, and Italy.\nWe are known for high-quality services, user-oriented solutions, reliable partnerships and constructive collaboration. Our customers include space agencies such as ESA, EUMETSAT and DLR, as well as large private sector companies.\nSolenix is specialized in distributed systems and client applications and applies modern technologies with a focus on high-performing, robust and light solutions.\nWhy should you apply?\nSolenix is a group of motivated, dynamic and creative people who enjoy high-quality work, as well as a relaxed and flexible work atmosphere.\nYou can expect a friendly working environment, exciting and challenging projects and varied team events.\nSolenix focuses on solution-oriented and innovative approaches.\nJob Description\nThis is a senior, permanently onsite, hands-on technical role based at our client's headquarters in Darmstadt. You will be part of a full Level 1 computing engineering service team, providing first-line system monitoring, hardware maintenance, data centre operations and end-user support, while leading the service team as Service Level Manager and acting as the primary point of contact between Solenix and the client.\nThis is not a management role with occasional technical duties bolted on. We are looking for someone who is equally comfortable replacing a memory module in a data centre rack and chairing a monthly service review with senior client stakeholders. Both are part of your daily work.\nTechnical responsibilities\nMonitor compute systems across Linux, AIX, Solaris and Windows platforms and perform initial investigation of hardware, software and performance issues\nPerform data centre operations including infrastructure walk-throughs, cable management and physical checks\nReplace faulty hardware components (CPU, memory modules) as required\nGuide vendor technicians during hardware replacements performed on the client's behalf\nExecute standard administrative tasks, such as user account management, file system maintenance, backup and restore, based on documented procedures\nPerform OS, commercial off-the-shelf software and custom software installation and configuration\nClassify and route calls outside Level 1 scope to Level 2 engineering teams\nRecord and manage all activity in Atlassian JIRA Service Desk\nService Level Manager responsibilities\nAct as Solenix's single point of contact for the client's Technical OfficerCoordinate service delivery with a broad range of client stakeholders and third-party contractors\nMaintain an up-to-date service plan covering milestones, schedule and change tracking\nEnsure the required service capacity is available at all times, including contingency planning for absencesManage, supervise and distribute tasks across all Key Persons and Service Team Members\nPrepare and present monthly service status reports covering delivery status, open actions, risks, SLA compliance and capacity spend\nPrepare yearly service review reporting including annual SLA statistics, trend analysis and an updated work plan for the following year\nMaintain service documentation in JIRA and SharePoint and contribute to the client knowledge base\nParticipate in anomaly review boards, change management boards and engineering coordination meetings\nOversee quality assurance of the delivered service\nTechnical Skills\nHands-on Linux system administration (RHEL, Ubuntu or SUSE) in a production environment\nShell scripting in Bash for operational automation and troubleshooting\nExperience with system monitoring and log analysis tools (top, journalctl, dmesg, vmstat, free)\nFamiliarity with virtualisation platforms (VMware ESXi, KVM or Proxmox)\nNetworking basics in a Linux context (ss, ip, netstat, SSH)\nPhysical hardware experience - comfortable replacing CPU and memory modules in a live data centre environment\nManagement Skills\nITIL 4 Foundation certification or higher\nDemonstrated experience managing a technical service team of five or more people\nProven track record of SLA and KPI monitoring and reporting, as well as customer-facing service reviews\nExperience coordinating with multiple contractors or third-party suppliers\nChairing operational meetings and presenting to senior stakeholders\nDesirable\nExperience with AIX (IBM Power) or Solaris (SPARC/Intel) administration\nFamiliarity with Windows Server administration\nKnowledge of ITIL change management, incident and problem management processes\nExperience in a space, satellite or similarly mission-critical operations environment\nFamiliarity with data centre physical infrastructure - racks, power, cabling\nWork Location\nDarmstadt, Germany\nThe position requires on-site presence at the EUMETSAT office in Darmstadt","description_format":"text","description_chars":4861,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":5,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:53:13Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.171,"p_room":0.28,"age_days":135,"expected_fill_days":22,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/solenix-computing-engineer-service-level-manager-it-infrastructure-support","json_url":"https://alion.io/job/solenix-computing-engineer-service-level-manager-it-infrastructure-support.json","meta":{"generated_at":"2026-10-18T04:57:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430098},"rest":"https://alion.io/mcp/rest/get_company?id=4430098"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolenix-computing-engineer-service-level-manager-it-infrastructure-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolenix-computing-engineer-service-level-manager-it-infrastructure-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolenix-computing-engineer-service-level-manager-it-infrastructure-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solenix-computing-engineer-service-level-manager-it-infrastructure-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolenix-computing-engineer-service-level-manager-it-infrastructure-support"}]}