{"id":2060933,"url":"https://alion.io/job/solera-customer-service-representative","title":"Customer Service Representative","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":84,"ghost_share":0,"stale_share":0.012,"repost_share":0,"time_to_fill_p50_days":119,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coyoacán, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-17T04:28:28Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Who We Are\nSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.\nThe Role\nWe are hiring Bilingual Customer Service Representatives (English/Spanish) to support our automotive dealership partners. Our Customer Interaction Center Representatives provide valuable solutions that increase dealership business, drive appointments, strengthen customer relationships, and support dealership growth.\nThis is a blended inbound and outbound role, where representatives handle incoming customer inquiries as well as outbound customer and business-to-business calls.\nWe are looking for upbeat, energetic individuals with excellent communication skills, a strong customer service mindset, and the ability to thrive in a fast-paced environment while delivering exceptional customer experiences in both English and Spanish.\nWhat You’ll Do\nServe as the first point of contact for customers calling their local dealerships.\nHandle a variety of customer questions, inquiries, and requests using dealership policies and procedures as a guide.\nSchedule, modify, cancel, confirm, and reschedule service appointments on behalf of automotive dealerships using dealership scheduling systems.\nConduct outbound customer outreach to schedule appointments, re-engage customers, and support dealership retention initiatives.\nMake outbound business-to-business calls for dealership parts departments to identify opportunities and generate qualified leads.\nTransition seamlessly between inbound and outbound interactions throughout the day based on business needs.\nEffectively communicate with customers and dealership personnel in both English and Spanish while managing expectations and delivering a positive experience.\nRecord customer information, appointment details, and call outcomes professionally and accurately.\nConduct all customer and business interactions in an efficient, professional, and courteous manner.\nBuild dealership loyalty and customer engagement through quality interactions and appointment-setting activities.\nWhat You’ll Bring\n6 months or more of call center experience preferred.\nAbility to communicate clearly and professionally with customers and business partners over the phone.\nStrong telephone etiquette and customer service skills.\nType accurately and efficiently.\nDemonstrate active listening and problem-solving skills.\nRespond quickly and effectively during customer conversations.\nAbility to build rapport and engage customers during both inbound and outbound interactions.\nConfident making outbound calls and speaking with dealership personnel and customers.\nAppropriately manage difficult customer situations while maintaining professionalism.\nAbility to multitask between scheduling systems, CRM tools, call applications, and customer conversations.\nComfortable working in a blended environment where call types may vary throughout the day.\nWe Offer\nGreat pay with benefits\nFlexible schedules, perfect for students\nFixed schedules, no surprises of reduced hours\nGlobal company with room for advancement\nIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.\nEQUAL OPPORTUNITY EMPLOYER\nSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.","description_format":"text","description_chars":4741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Oregon","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-08T02:05:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":10,"expected_fill_days":119,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/solera-customer-service-representative","json_url":"https://alion.io/job/solera-customer-service-representative.json","meta":{"generated_at":"2026-10-18T05:52:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8774,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99637},"rest":"https://alion.io/mcp/rest/get_company?id=99637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolera-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolera-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolera-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solera-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolera-customer-service-representative"}]}