{"id":414413,"url":"https://alion.io/job/solera-customer-success-manager-2","title":"Customer Success Manager","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":76,"ghost_share":0,"stale_share":0.079,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westlake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-03-27T00:00:00Z","employer_posted_date":"2026-03-27","last_verified_at":"2026-10-22T01:50:20Z","board_verified":true,"closed_at":null,"days_open":210,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":210},"description":"Customer Success Manager/ Westlake, TX\nWho We Are\nSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.\nThe Role\nAs a Customer Success Manager you will be responsible for driving client retention, satisfaction, and expansion among our Shop and Independent Appraiser accounts. You will act as a trusted advisor, ensuring clients maximize the value of our SaaS solutions through strategic consultation, training, and proactive engagement. Your role will involve relationship management, resolving escalations, recovering cancelled customers, upselling opportunities, troubleshooting, and promoting best practices to enhance product adoption during customer onboarding.\nWhat You’ll Do\nClient Engagement & Consultation\nProvide onboarding guidance and product training to help clients optimize our solutions. \nBuild and maintain relationships with key decision-makers at Shops and IAs \nOffer strategic guidance on best practices for revenue-generating processes in product operations \nGain leadership buy-in for new technologies and process improvements. \nConduct business reviews, target campaigns, and consultations with leadership to ensure product effectiveness. \nRetention & Growth\nMeet daily/monthly KPIs such as case management and customer engagement activities through calls and emails\nMaintain regular communication with customers to proactively address needs and issues. \nMonitor customer usage and identify opportunities to increase adoption and satisfaction. \nManage an active pipeline of expansion opportunities, including whitespace and greenspace initiatives. \nConsistently meet or exceed sales and retention quotas. \nWork closely with the Customer Success Team to support at-risk customers and drive renewals. \nInternal Collaboration & Product Expertise\nProvide insights and feedback to internal teams based on customer needs. \nAct as a product knowledge expert within the company. \nWork independently while collaborating effectively across teams. \nTake ownership of assigned accounts with a high level of personal accountability. \nWhat You’ll Bring\nEducation & Experience\nBachelor’s degree or equivalent work experience in the automotive and/or insurance carrier industry. \n3+ years of customer account management and sales experience. \n3+ years of experience with SaaS products. \n1+ year of hands-on experience with Audatex, Qapter, and related ancillary products. \nPrevious experience working with Salesforce CRM. \nAbility to travel 5% based on business needs (U.S. and Canada) \nTechnical & Communication Skills\nProficiency in Microsoft Office Suite. \nStrong ability to train and present to both groups and individuals. \nExcellent verbal and written communication skills, including over the phone. \nDemonstrated ability to work independently with minimal supervision. \nIf you're passionate about helping automotive clients succeed through cutting-edge SaaS solutions, we’d love to have you on our team! \nEQUAL OPPORTUNITY EMPLOYER\nSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.\nIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.\n EQUAL OPPORTUNITY EMPLOYER\nSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.","description_format":"text","description_chars":5199,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-09-06T02:40:55Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.636,"p_room":0.36,"age_days":210,"expected_fill_days":106,"reasons":["conf:28","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/solera-customer-success-manager-2","json_url":"https://alion.io/job/solera-customer-success-manager-2.json","meta":{"generated_at":"2026-10-23T19:44:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":862,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99637},"rest":"https://alion.io/mcp/rest/get_company?id=99637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolera-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolera-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolera-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solera-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolera-customer-success-manager-2"}]}