{"id":2934948,"url":"https://alion.io/job/solera-key-accounts-manager","title":"Key Accounts Manager","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":76,"ghost_share":0,"stale_share":0.079,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1708},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-20T15:48:13Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T01:50:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nThe National Accounts Account Manager is responsible for managing, retaining, and growing a portfolio of strategic national accounts across Solera’s Collision and Mechanical pillars. This role focuses on maximizing customer value, meeting retention targets, and driving upsell and cross-sell opportunities within existing enterprise relationships.\nKey Responsibilities\nAccount Management & Retention\nServe as the primary day-to-day contact for assigned national accounts across Collision and Mechanical segments.\nBuild strong, long-term relationships with key stakeholders, including operations, IT, and management teams.\nProactively monitor account health, usage, and satisfaction; execute retention strategies to meet or exceed renewal and churn goals.\nCoordinate account reviews and business updates, clearly communicating performance, value, and next-step opportunities.\nGrowth, Upsell, and Cross-Sell\nIdentify upsell and cross-sell opportunities within existing accounts, including additional products, modules, and services across Solera’s portfolio.\nDevelop and execute account growth plans in alignment with national account strategies and revenue targets.\nCollaborate with sales leadership and subject-matter experts to structure proposals, pricing, and contract amendments.\nTrack and report on pipeline, forecast, and progress toward growth objectives.\nSaaS & AI Platform Engagement\nDevelop a strong understanding of Solera’s SaaS solutions, including capabilities, value propositions, and key use cases for collision and mechanical workflows.\nSupport customers in adopting new features and best practices, ensuring they realize ongoing value from the platform.\nLeverage AI-enabled tools and platforms (experience a plus) to analyze usage, identify opportunities, and improve account performance.\nOperational Excellence & Internal Collaboration\nUse Microsoft Suite (Excel, PowerPoint, Word, Outlook, Teams) to build reports, presentations, and account documentation.\nMaintain accurate, up-to-date records of account activity, opportunities, and risks within internal systems (e.g., CRM).\nPartner with implementation, support, product, and marketing teams to resolve issues, launch new solutions, and drive engagement.\nOperate effectively in a fast-paced, performance-driven environment with clear KPIs and accountability.\nEvents, Trade Shows, and Customer Engagement\nSupport national accounts at trade shows, conventions, and industry events as needed, including on-site meetings and presentations.\nRepresent Solera professionally, demonstrating product knowledge and industry expertise in both Collision and Mechanical pillars.\nAssist with planning and executing customer events, user groups, and executive meetings.\nQualifications\n3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments.\nExperience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics.\nDemonstrated success in retention-focused roles with clear goals around renewals and churn reduction.\nProven ability to identify and close upsell and cross-sell opportunities within existing accounts.\nProficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication).\nExperience using or supporting AI-enabled platforms or analytics tools is a strong plus.\nPrior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions).\nStrong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently.\nExcellent verbal and written communication skills, with the ability to explain technical concepts in business terms.\nComfortable working in a fast-paced, performance-oriented environment with defined metrics and targets.\nAbility to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%).\nWhat We Offer\nCompetitive base salary with performance-based incentives tied to retention and account growth.\nComprehensive benefits package, including health, dental, vision, and retirement plans.\nOpportunities for professional development and advancement within a global automotive technology leader.\nA collaborative culture that values innovation, accountability, and customer success.\nEQUAL OPPORTUNITY EMPLOYER\nThe Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","description_format":"text","description_chars":4545,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-20T15:48:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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