{"id":3034298,"url":"https://alion.io/job/solera-operations-manager-2","title":"Operations Manager","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":76,"ghost_share":0,"stale_share":0.079,"repost_share":0,"time_to_fill_p50_days":106,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paducah, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":84000,"max_usd":157000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-21T21:02:59Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T01:50:20Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Operations Manager - PAD, KY\nWho We Are\nSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.For more information, please visit solera.com.\nThe Role\nWe are looking for a strategic and people-focused Operations Manager to oversee the day-to-day performance of our Call Center operations. You’ll be responsible for driving results through performance management, continuous improvement, and leadership development-ensuring that service levels, quality, and client expectations are consistently exceeded.\nDrive Operational Performance (20%)\n\nMonitor key performance indicators (KPIs) and take action to ensure business targets are consistently met.\nIdentify trends and performance gaps, and execute effective improvement strategies.\nLead Continuous Improvement (20%)\n\nImplement initiatives to enhance operational efficiency, reduce costs, and improve service quality.\nLead change management efforts across teams and processes.\nDevelop Leadership Talent (30%)\n\nCoach and mentor Team Managers and other frontline leaders to build internal capability.\nCreate a culture of accountability, growth, and engagement within the team.\nManage Reporting and Insights (10%)\n\nDeliver accurate and insightful reports on performance, trends, and operational initiatives.\nPresent data-driven updates to senior leadership and clients.\nEnsure Compliance and Mitigate Risk (10%)\n\nMaintain compliance with legal, contractual, and industry regulations.\nProactively identify and address potential operational risks.\nMaintain Client Relationships (10%)\n\nServe as the main point of contact for key clients, ensuring SLAs and contractual terms are met.\nResolve escalated client concerns with urgency and professionalism.\nWhat You Will Bring\nProven Experience: 5+ years in call center operations with at least 2 years in a management role, preferably in a high-volume environment.\nLeadership Skills: Demonstrated ability to lead, coach, and develop high-performing teams.\nPerformance Focus: Strong understanding of call center KPIs and experience driving team performance.\nAnalytical Mindset: Ability to interpret operational data and generate actionable insights.\nProcess Improvement Acumen: Experience leading initiatives that reduce costs, improve efficiency, and elevate service quality.\nClient-Centric Approach: Strong client management and communication skills with a proactive mindset.\nCompliance Knowledge: Familiarity with legal, regulatory, and contractual requirements related to call center operations.\n Tech Savvy: Comfortable using reporting tools, workforce management systems, and CRM platforms (e.g., Excel, Power BI, Salesforce).\nWhat We Offer\nCompetitive salary and performance-based incentives\nHealth, dental, and retirement benefits\nProfessional growth and leadership development programs\nA collaborative and high-energy workplace\nIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.\nEQUAL OPPORTUNITY EMPLOYER\nThe Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.","description_format":"text","description_chars":4118,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-21T21:02:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":106,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/solera-operations-manager-2","json_url":"https://alion.io/job/solera-operations-manager-2.json","meta":{"generated_at":"2026-10-23T02:44:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4530,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99637},"rest":"https://alion.io/mcp/rest/get_company?id=99637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolera-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolera-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolera-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solera-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolera-operations-manager-2"}]}