{"id":3314295,"url":"https://alion.io/job/solera-senior-manager-noc","title":"Senior Manager, NOC","company":{"id":99637,"name":"Solera","domain":"solera.com","url":"https://alion.io/company/solera","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":77,"ghost_share":0,"stale_share":0.078,"repost_share":0,"time_to_fill_p50_days":105,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Coyoacán, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":731},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T15:02:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Senior Manager, Network Operations Center (NOC) - Mexico City\nWho We Are\nSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.\nThe Role\nWe are seeking a passionate leader to lead our Global Network Operations Centre, leading a large team of 25 analysts. In this role, you will be responsible for managing 4 x team leaders and mentoring individual contributors to provide 24/7/365 support for Solera’s SaaS platforms and associated infrastructure, ensuring that the team follow our established runbooks and processes to facilitate any major incidents that arise. The successful candidate will have an established background in leading an IT Operations support team, strong technical ability, excellent organizational and communication skills, and a motivation to achieve results in a fast-paced environment.\nWhat You’ll Do\nRun our global 24/7/365 Network Operations support team, ensuring our major incident management process is followed and that request from the business for support, monitoring and dashboard alerts are addressed in a timely and efficient manner in line with our runbook procedures.\nLeading a team of IT professionals and providing guidance, mentorship, and support. Assigning tasks, set goals, evaluate performance, and promote effective communication and collaboration within the team.\nEnsure accurate collection and regular review of KPI data and metrics, allowing us to drive data driven decisions on how to measure and improve success and progress.\nManaging departmental projects & initiatives from initiation to completion, including scope definition, identifying actions and milestones, allocating resources, and monitor progress. Ensuring strong collaboration and communication with stakeholders, vendors, and cross-functional teams to ensure successful project delivery within budget and timeline.\nManaging relationships with stakeholders, IT vendors, service providers, and contractors, evaluating vendor performance, negotiate contracts, and ensure compliance with service level agreements (SLAs) and contractual obligations.\nEstablishing and enforcing IT policies, procedures, and standards to ensure compliance with legal and regulatory requirements. Providing support to audits, implement & ensure adherence to controls, recommending and supporting changes to address any compliance gaps.\nStay updated with the latest industry trends and best practices in network operations. Share knowledge and expertise with team members through training sessions and documentation.\nWhat You’ll Bring\nMinimum of 6+ years of experience in a leadership or management role within IT service delivery, combined with 6+ years of hands-on technical experience in the same field.\nPrevious experience leading an IT service delivery team, or a similar role is essential.\nExcellent communication skills, both written and verbal in English, are crucial for interacting with customers, IT teams, and stakeholders. Collaboration skills are necessary for working with cross-functional teams to ensure the delivery of IT services.\nStrong analytical and stakeholder management skills are necessary to identify and resolve IT service issues effectively. The ability to think critically, troubleshoot problems, and implement appropriate solutions is vital.\nYou will also have experience coordinating or contributing to service delivery projects. This includes the ability to plan, organize, and track progress to ensure successful implementation.\nKnowledge of IT service management tools, ITIL processes, and ITSM (IT Service Management) frameworks is highly desirable.\nFamiliarity with application support, cloud computing, virtualization, and automation technologies is also advantageous. (PowerAutomate, PowerApps, PowerBi)\nIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.","description_format":"text","description_chars":4903,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fleet Management","Automotive Software","InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-27T04:32:16Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":105,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/solera-senior-manager-noc","json_url":"https://alion.io/job/solera-senior-manager-noc.json","meta":{"generated_at":"2026-10-27T19:11:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9716,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":99637},"rest":"https://alion.io/mcp/rest/get_company?id=99637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolera-senior-manager-noc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolera-senior-manager-noc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolera-senior-manager-noc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solera-senior-manager-noc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolera-senior-manager-noc"}]}