Technical Support Manager
Confirmed on the employer's own hiring board on Oct 16, 2026. First seen by Alion on Oct 15, 2026. Solidgate scores A on the Alion truth index.
Our Mission and Vision
At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders - the ones shaping the digital economy - with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.
We're building the #1 payment orchestrator in the world - and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the "Employer of the Year 2026" award by Forbes Ukraine.
About the Role
This Technical Support Manager role is about more than technical onboarding - it’s about helping merchants grow with Solidgate from the very first pre-sales call to scaling their payment flows. You’ll sit at the intersection of technology, product, and operations, owning the technical side of merchant integrations and shaping how businesses across the world work with payments.
What You’ll Own
Technical support for new merchants during onboarding, from first integration to go-live
Ongoing technical support for existing merchants across their lifecycle with Solidgate
Support for the L1 Support team on technical and integration-related topics
Participation in pre-sales calls, helping explain integration options and technical capabilities
Merchant system integration with Solidgate: hosted payment pages, payment forms, Apple Pay / Google Pay, routing logic, and data flows
Guidance on optimal payment setups to help merchants scale efficiently and reliably
You’re a Great Fit if You Have
2+ years of experience in technical support, technical account management, or a similar role
Strong written and verbal communication skills - clear, structured, and merchant-focused
Knowledge of Postman and basic SQL
English at Upper-Intermediate level or higher
Ownership mindset: you care about results and long-term merchant success
Ability to work independently, prioritize effectively, and stay calm and focused when handling urgent cases
Openness, empathy, and motivation to grow - both personally and with the product
Nice to Have
Hands-on experience running technical demos
Familiarity with payment systems, APIs, or fintech products
Why Solidgate?
High-impact role: You’re not inheriting a perfect system - you’re building one. Your work will define how we scale.
Great product: We’ve built a fintech powerhouse that can be quickly scaled. Furthermore, Solidgate’s potential isn’t just an orchestration player - it’s the financial infrastructure for modern Internet businesses with a wide range of products and services, including subscriptions, chargeback management, indirect tax management, and more. And yes, we also hold our own financial licenses in our key regions of operations and have direct memberships with the Schemes.
Massive growth opportunity: Solidgate is scaling rapidly - this role will be a career-defining move.
You’ll work with top tech companies: Our clients are fast-growing SaaS, digital goods, and B2C businesses. You’ll be talking to decision-makers at some of the most successful internet companies in the world.
A-player team: Work alongside top fintech professionals with a proven track record and results.
Tomorrow’s fintech needs your mindset. Come build it with us.
Know top talent? We’re always on the lookout.
for our role, and if they get hired, there’s a bonus waiting for you - simple as that.