{"id":1927724,"url":"https://alion.io/job/solink-director-deployment-operations","title":"Director, Deployment Operations","company":{"id":7397,"name":"Solink","domain":"solink.com","url":"https://alion.io/company/solink","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ottawa, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":156696,"max":195870,"currency":"CAD","period":"year","gross":null,"usd_annual":137353},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"n8n","optional":true}],"status":"live","first_seen_at":"2026-10-05T20:01:23Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-09T03:03:41Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Director, Deployment Operations\nLevel: M4 | Proficient\nLocation: Ottawa, ON | Hybrid\nReports To: Victoria Wnek, VP, Operations\nType: Permanent | Full-Time\nAbout Solink\nAt Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.\nOur cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.\nTrusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.\nWe're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!\nThe Role\nAs Director, Deployment Operations, you'll own Solink's end-to-end sales-to-deployment operating model, from the moment a deal closes to the point a customer is live, supported and generating recurring revenue. Our Deployment function has grown in scale, complexity and strategic importance, and this role exists to lead it into its next chapter.\nYou'll lead a team across three focus areas: Deployment Execution, Optimization & Automation, and Operations Enablement. You'll be accountable for the overall function and driving major automation and process-improvement initiatives and partnering with senior leaders across the organization to improve planning, quality, scalability and accountability.\nThis is an opportunity for an operations leader who's energized by building systems that scale, raising the bar on execution and connecting operational performance directly to ARR growth.\nWhat You’ll Do\nOwn the sales-to-deployment operating model: Define and continuously improve how work flows from Sales through Deployment to Support, including handoffs, planning, capacity, quality standards and accountability at every stage.\n\nLead and develop a high-performing leadership team: Lead Managers across Deployment Execution, Optimization & Automation, and Enablement & Cross-Functional. Set clear goals, coach for growth and build a leadership bench that can scale with the business.\n\nDrive operational transformation: Lead major automation, tooling and process-improvement initiatives that increase throughput, reduce cycle time and improve the customer deployment experience.\n\nDeliver on ARR: Ensure deployments are executed on time and at quality so that contracted revenue converts to recurring revenue predictably. Own the metrics, forecasting and reporting that connect operations to financial outcomes.\n\nPartner across the organization: Work closely with senior leaders in Sales, Customer Success, Support, Product and Finance to align on planning, resolve cross-functional friction and make Deployment a strategic lever for the business.\n\nEstablish governance and operational rigour: Set the standards, SOPs, KPIs and reporting cadence that give leadership clear visibility into deployment health, capacity and risk.\n\nOversee partner and field strategy: Guide how Solink works with installation partners and field resources, including partner enablement, performance management and relationship health.\n\nServe as the senior escalation point: Own resolution of high-impact customer and operational escalations, and turn recurring issues into systemic fixes.\n\nRole Expectations\nThis is an M4 level role. At Solink, individuals at this level serve as a strategic advisor within a department, who is confident acting as their executive leader’s right hand within their functional area and is able to set cross-functional direction in collaboration with departments within the organization.\nIn this role, you'll be expected to:\nSet the vision and multi-quarter roadmap for the Deployment function and translate it into clear priorities for your managers.\n\nOperate with a high degree of autonomy, making decisions that shape how the function runs and how it interacts with the rest of the business.\n\nInfluence senior stakeholders across functions, building alignment on shared goals, processes and trade-offs.\n\nBalance near-term delivery with long-term investment in automation, tooling and scalability.\n\nBuild a culture of ownership, quality and continuous improvement across the Deployment team.\n\nWhat success looks like:\nDeployment cycle times, on-time delivery and quality metrics improve measurably, and ARR from new deals is realized faster and more predictably.\n\nKey automation and process-improvement initiatives are delivered, reducing manual effort and allowing the function to scale without proportional headcount growth.\n\nSales, Deployment, Support and other partners operate from a shared planning model with clear handoffs, visible accountability and fewer escalations.\n\nWhat You Bring\nMust-Have:\n8+ years in operations, deployment, implementation or professional services, including 3+ years leading managers or multi-team functions.\n\nA proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment.\n\nDemonstrated success leading process-improvement and automation initiatives with measurable impact on efficiency, quality or revenue.\n\nStrong analytical and business acumen, with experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR.\n\nExcellent cross-functional leadership and communication skills, with the credibility to influence senior leaders and drive alignment.\n\nNice-to-Have:\nExperience in physical security, video surveillance, IoT or other field-deployed technology.\n\nExperience managing installation partner or channel networks across multiple regions.\n\nFamiliarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar).\n\nBackground in Lean, Six Sigma or other formal continuous-improvement methodologies.\n\nSecurity Requirements\nCandidates must undergo a criminal records check upon hire;\n\nBe a Canadian Citizen (dual citizens included), or eligible to work in Canada;\n\nBe willing to comply with Solink’s own security policies and standards.\n\nCompensation\nThe compensation range for this role is $156,696-195,870 CAD and includes a base salary plus a performance-based variable component.\nWe determine compensation based on the experience, skills, and impact you bring to the role.\nFor this position, we are hiring within the Proficient range. Candidates in this range will demonstrate the ability to serve as a strategic advisor within their department, confidently acting as the senior leader's right hand within their functional area and setting cross-functional direction in collaboration with other departments across the organization.\nOur Values\nWe do things the Solink way:\nAct with URGENCY - Our customers move fast, so we do too.\n\nDeliver with QUALITY - We sweat the details and hold a high bar.\n\nWin with TEAM - No egos. Just outcomes, built together.\n\nLead with TRUST - We earn it through clarity, consistency, and care.\n\nThese aren’t just words-they shape how we hire, lead, and grow.\nWhy Solink?\nWe’re not just building tech - we’re building a place where great people do great work.\nClarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.\n\nMeaningful equity: Every full-time, permanent employee has a stake in our growth.\n\nComprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.\n\nWellness support: Monthly reimbursement for fitness, wellness, or mental health programs.\n\nGrowth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.\n\nCandid culture: Clear expectations, honest feedback, and no politics.\n\nSocial connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.\n\nWhat to Expect from the Hiring Process\nWe respect your time and value transparency. Here’s a general idea of what to expect:\nIntro call with our Talent Team\n\nBehavioural interview with a member of People & Culture\n\nHiring Manager interview with this role's manager\n\nCross-functional panel interview\n\nReference Checks\n\nOffer & onboarding\n\nPlease note: this is subject to change at any point in the recruitment process based on the needs of the business.\nHow to Apply\nSubmit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.\nNOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.\n Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. 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