{"id":3622486,"url":"https://alion.io/job/solink-director-solutions-engineering","title":"Director, Solutions Engineering","company":{"id":7397,"name":"Solink","domain":"solink.com","url":"https://alion.io/company/solink","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Ottawa, Canada","Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":279504,"max":349380,"currency":"CAD","period":"year","gross":null,"usd_annual":250084},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Computer Vision","optional":false}],"status":"live","first_seen_at":"2026-11-02T14:45:20Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T18:45:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Director, Solutions Engineering\nLevel: Management, M4\nLocation: Ottawa, ON or Toronto, ON\nReports To: Shachin Ghelani | Chief Revenue Officer (CRO)\nType: Permanent | Full-Time\nAbout Solink\nAt Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.\nOur cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.\nTrusted by over 36,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.\nWe're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!\nThe Role\nSolink is hiring a Director of Solutions Engineering to lead our two Solutions Engineering teams, covering SMB through Enterprise, and build a high-performing pre-sales technical organization across Solink’s software and hardware solutions.\nYou will own how Solink engages customers technically throughout the sales process, from discovery and solution design through demos, pilots, technical validation, and technical close. Your SEs will be the technical leaders of the deal and speak the language of the customer-the priorities, workflows, and challenges of each industry and persona we serve.\nThis role reports to the Chief Revenue Officer and partners closely with Sales, Product, Customer Success, Channel, and Implementation. The role will include occasional travel to events and customer sites across North America.\nWhat You’ll Do\nLead the SE Organization: Lead, coach, and develop two SE teams and their leaders, with clear expectations, career paths, and performance standards. Run a consistent operating model across segments and focus SE capacity on the highest-value and most complex opportunities.\n\nDrive Technical Sales Execution: Oversee technical discovery, solution design, demos, workshops, objection handling, competitive positioning, technical validation, closing, and clean handoff across the sales organization.\n\nBuild a World-Class Demo and Storytelling Culture: Set the standard for how Solink demonstrates its platform through customer use cases and business outcomes. Build repeatable demo frameworks and talk tracks by vertical and persona, and coach SEs on storytelling, executive presence, and technical credibility.\n\nDesign Solutions That Can Be Deployed: Ensure solutions account for customer camera, recorder, network, and POS infrastructure, including hardware needs, appliance sizing, bandwidth planning, site readiness, and deployment requirements.\n\nLead Technical Workshops & Pilots: Lead architecture discussions, site surveys, RFPs, security and compliance reviews, and pilot design, with clear success criteria and a path to full deployment.\n\nScale Technical Capability Beyond the SE Team: Partner with Sales Enablement to raise AE technical competency, help channel partners and installers become more technically self-sufficient, and define when partner-led scoping and installation is appropriate.\n\nPartner with Product: Build a strong feedback loop with Product around recurring customer requirements, technical gaps, competitive intelligence, and field readiness for new launches.\n\nRole Expectations\nThis is an M4 level role. At Solink, leaders at this level are accountable for leading through managers and driving the execution of significant initiatives across their area. They operate with a high degree of autonomy, translate strategy into clear priorities for their teams, and partner with senior leaders to solve complex problems and make effective decisions.\nIn this role, you’ll be expected to:\nSet clear priorities and operating expectations across the Solutions Engineering organization, aligning team capacity and execution with broader Sales and company goals.\n\nLead and develop SE leaders and teams, creating accountability for performance while building capability, career growth, and succession within the organization.\n\nLead complex, cross-functional initiatives that improve technical sales execution, customer experience, and the scalability of the Solutions Engineering function.\n\nIdentify technical, operational, and capacity challenges early, develop thoughtful solutions, and proactively resolve dependencies across Sales, Product, Channel, Customer Success, and Implementation.\n\nUse business and team performance metrics to evaluate SE effectiveness, prioritize investments, and make decisions that improve deal progression, technical quality, and organizational efficiency.\n\nDrive adoption of new processes, tools, and ways of working while creating a culture of accountability, collaboration, continuous improvement, and high performance.\n\nWhat Success Looks Like\nSolutions Engineering operates with a clear and consistent model across SMB through Enterprise, with strong leadership, clear ownership, and effective allocation of SE capacity.\n\nSE teams consistently deliver high-quality technical discovery, demos, solution designs, pilots, and handoffs that support strong sales outcomes and predictable deployment.\n\nCustomers receive compelling, persona- and industry-specific technical experiences that clearly connect Solink’s capabilities to their business needs and outcomes.\n\nAEs and channel partners have stronger technical capability and know when and how to engage Solutions Engineering to maximize deal outcomes.\n\nSolution designs can be deployed as sold, improving implementation predictability, customer experience, and margin protection.\n\nThe Solutions Engineering organization continuously improves through better processes, feedback loops, technical standards, and an AI-first approach that can scale with the business.\n\nThese outcomes are directly grounded in the source JD’s stated success measures, particularly around operating consistency, demo quality, deployable solutions, increased AE/partner capability, and an AI-first approach.\nWhat You Bring\nMust-Have:\nExperienced Solutions Engineering Leader: You bring 8+ years of experience in Solutions Engineering, Sales Engineering, or Solutions Architecture, including 3+ years leading leaders.\n\nComplex Technical Sales Experience: You have experience supporting complex B2B SaaS or technical sales within enterprise and multi-location environments.\n\nStrong Technical & Commercial Acumen: You bring a strong technical discovery and solution design background, combined with excellent demo, storytelling, and executive communication skills.\n\nCustomer-Centric Solution Design: You can tailor technical messaging by persona, industry, and business outcome while maintaining strong commercial instincts.\n\nHardware + Software Experience: You have experience selling solutions that combine software and hardware, such as physical security, video, networking, or IoT. AI or computer vision experience is an asset.\n\nNice-to-Have:\nExperience leading Solutions Engineering teams across multiple customer segments.\n\nExperience with physical security, video surveillance, networking, IoT, AI, or computer vision.\n\nExperience working with channel partners and partner-led technical sales motions.\n\nExperience scaling pre-sales organizations through periods of significant growth.\n\nSecurity Requirements\nCandidates must undergo a criminal records check upon hire;\n\nBe a Canadian Citizen (dual citizens included), or eligible to work in Canada;\n\nBe willing to comply with Solink’s own security policies and standards.\n\nCompensation\nThe salary range for this role is CA$279,504 - CA$349,380 On-Target Earnings (OTE).\nWe determine compensation based on the experience, skills, and impact you bring to the role.\nCandidates hired closer to the top of the range will typically demonstrate proficient capability throughout the interview process. This means they already have the knowledge, skills, and leadership capabilities needed to perform successfully in the role, can ramp up quickly, and are expected to become fully proficient in the position within a short period of time.\nOur Values\nWe do things the Solink way:\nAct with URGENCY - Our customers move fast, so we do too.\n\nDeliver with QUALITY - We sweat the details and hold a high bar.\n\nWin with TEAM - No egos. Just outcomes, built together.\n\nLead with TRUST - We earn it through clarity, consistency, and care.\n\nThese aren’t just words-they shape how we hire, lead, and grow.\nWhy Solink?\nWe’re not just building tech - we’re building a place where great people do great work.\nClarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.\n\nMeaningful equity: Every full-time, permanent employee has a stake in our growth.\n\nComprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.\n\nWellness support: Monthly reimbursement for fitness, wellness, or mental health programs.\n\nGrowth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.\n\nCandid culture: Clear expectations, honest feedback, and no politics.\n\nSocial connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.\n\nWhat to Expect from the Hiring Process\nWe respect your time and value transparency. Here’s a general idea of what to expect:\nIntro call with our Talent Team\n\nInterview with the Hiring Manager\n\nRole-relevant task or case (if applicable)\n\nFinal interviews with cross-functional team members\n\nReference Checks\n\nOffer & onboarding\n\nPlease note: this is subject to change at any point in the recruitment process based on the needs of the business.\nHow to Apply\nSubmit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.\nNOTICE: Solink uses artificial intelligence (AI) to screen, assess, and/or select candidates for this position.\n Solink is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive workplace. 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