{"id":799718,"url":"https://alion.io/job/solplanet-service-engineer-3","title":"Service Engineer","company":{"id":687756,"name":"Solplanet","domain":"solplanet.net","url":"https://alion.io/company/solplanet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":201},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-01T22:30:32Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Our belief:\nAt SOLPLANET, we are driven by a simple idea: solar for everybody\nWe strive to create the best possible experience for distributors, installers and end users\nThat´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly\nWho We Are:\nPrivate equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions\nAISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China\nWith 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide\nAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider\nOur team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day\nHow you´ll help us:\nAs a Service Engineer, you will\nFollow applicable health and safety instructions and regulations.\nSupport customer with Level 1 and Level 2 service support for String INVERTERS and associated communication equipment.\nSupport customer technical issues with Solplanet products by providing remote support or from time to time on-site support.\nPerform FW updates on existing PV plants equipped with Solplanet inverters and/or batteries\nComplete operations on time and on budget.\nRepresent the company and be a customer contact.\nTrain customers or partners on commissioning, troubleshooting and upgrades \nFollow defined and documented business processes and procedures.\nIssue intervention reports to customers and internally within the France and/or Europe organization.\nContribute to the improvement of the overall activities and processes of the Europe organization in order to improve customer service, become more efficient and obtain better brand recognition from customers.\nAchieve consistent customer satisfaction rates and respond appropriately to customer feedback on areas for improvement.\nRequirements\nYour background and skills:\nBac +2 Electrotechnical technics and / or Contrôle Commande.\nElectrical Hazards Training.\nKnowledge of inverters and the photovoltaic sector\nGood English knowledge.\nAbility to interact with different departments (Sales, Products) and cultures.\nWillingness to take responsibility in the medium term.\nAdaptability and rigour.\nWilling to travel, national / international \nYour attributes:\nSelf-motivated and performance driven\nExcellent interpersonal and communication skills\nCan-do attitude and hands-on mindset\nProactive, dynamic, solution and customer oriented\nBenefits\nWhat we offer:\nAn International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.\nOwnership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.\nValue-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.\nA Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.\nProfessional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.\n Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.\nBy submitting your application, you declare your agreement to saving your application data at Aiswei France, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. 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