{"id":799722,"url":"https://alion.io/job/solplanet-technical-support-and-service-engineer","title":"Technical Service Engineer","company":{"id":687756,"name":"Solplanet","domain":"solplanet.net","url":"https://alion.io/company/solplanet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IT"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":54000,"period":"year","method":"role_country_seniority_unknown","sample_n":382},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-11-01T06:50:00Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":108},"description":"Our belief:\nAt SOLPLANET, we are driven by a simple idea: solar for everybody\nWe strive to create the best possible experience for our customers and partners by delivering reliable, easy-to-use and bankable renewable energy solutions\nThat is why our solar inverters, energy storage systems, EV chargers and utility-scale solutions are designed to be efficient, reliable and user friendly\nWho We Are:\nPrivate equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions\nAISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China\nWith 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide\nAISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider\nTo support the next stage of growth, SOLPLANET is establishing a dedicated Utility Business Unit for EMEA, focused on utility-scale PV projects, MV solutions, grid integration, certifications and strategic customer development\nOur team passionately believe that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day\nHow you´ll help us:\nProvide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels.\nProvide commissioning support for Solplanet products, both remotely and on-site.\nDeliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues.\nSupport pre-sales activities by providing technical consultancy during customer meetings when required.\nDevelop and maintain strong relationships with distributors, installers, EPCs and service partners.\nCollaborate closely with the Sales team to strengthen customer relationships and support business development.\nWork with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products.\nCollect field feedback from customers and communicate product improvement opportunities to Product Management and R&D.\nMonitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance.\nAccurately document technical cases and customer interactions using CRM systems.\nRequirements\nYour background and skills:\nBachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering or a related technical discipline.\nPrevious experience in technical support, commissioning, after-sales service or application engineering is preferred.\nExperience in the photovoltaic, renewable energy or electrical industry is considered an advantage.\nExperience with PV inverters, energy storage systems or EV chargers is appreciated but not mandatory.\nExperience working with distributors, installers or EPC companies is preferred.\nGood knowledge of photovoltaic systems, energy storage systems and EV charging solutions.\nUnderstanding of grid code requirements and electrical standards is an advantage.\nStrong troubleshooting and analytical problem-solving skills.\nGood knowledge of CRM and ticket management systems is preferred.\nCustomer-oriented mindset with excellent interpersonal and communication skills.\nProactive, hands-on and solution-oriented attitude.\nAbility to work independently while collaborating effectively within international cross-functional teams.\nLanguage skills: Fluent Italian and business fluent English (written and spoken).\nValid driving licence.\nBenefits\nWhat we offer:\nAn International Team Environment: Join a talented group of marketers from diverse cultural backgrounds who collaborate closely with true team spirit.\nOwnership and Impact: Take on responsibility from day one and enjoy the freedom to bring your ideas to the table, making a meaningful contribution and leaving your footprint.\nValue-Driven Culture: Be part of a company that prioritizes values, fosters flat hierarchies, and ensures approachable and supportive leadership.\nA Multi-Cultural Workplace: Work with colleagues from various cultures and perspectives, contributing to an enriching and inclusive work experience.\nProfessional Growth Opportunities: Grow your career in an international environment that leverages your abilities, skills, and expertise, while offering pathways for long-term development.\n Be Part of a Growing Industry: Join an ambitious and rapidly expanding Solplanet team, where fast decision-making and energy drive strong opportunities for you to succeed in cultivating your career within the renewable energy industry.\nBy submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. 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