{"id":1447592,"url":"https://alion.io/job/solstice-export-customer-experience-specialist","title":"Export Customer Experience Specialist","company":{"id":1888278,"name":"Solstice Advanced Materials","domain":"solstice.com","url":"https://alion.io/company/solstice-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-21T18:56:11Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-21T03:11:16Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"As a Export Customer Experience Specialist here at Solstice, you will play a key role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes.\nIn this role, you have a direct impact on improving customer satisfaction, streamlining operations, driving efficiency, and fostering a culture of continuous improvement within the customer service function.\n Serve as the primary point of contact for customers regarding export inquiries, order status, and shipment updates.\nCoordinate with logistics providers, customs brokers, warehouses, and internal teams to ensure timely and accurate shipments.\nMonitor export documentation requirements and ensure compliance with international trade regulations.\nProactively communicate potential delays, risks, or service disruptions to customers and stakeholders.\nInvestigate and resolve customer complaints, shipment discrepancies, and service issues.\nCollaborate with Supply Chain, Planning, Sales, and Transportation teams to improve customer experience and operational performance.\nTrack and analyze key performance indicators (KPIs) related to customer satisfaction, on-time delivery, and order accuracy.\nIdentify process improvement opportunities and support continuous improvement initiatives.\nMaintain accurate records and documentation within company systems.\n YOU MUST HAVE\n4+ years of proven experience in Customer Experience and Logistics.\nEnglish proficient.\nExperience with exports documentation requirements and ensure compliance with international trade regulations.\nProven experience working with ERP and CRM (SAP and SalesForce preferred).\nAbility to work with multi-cultural teams.\nExperience in customer experience management is preferred.\nWE VALUE\nBachelor's degree.\nAbility to work in a fast-paced and dynamic environment.\nInnovative and solution-oriented mindset.\nExcellent interpersonal and relationship-building skills.\nContinuous learning and self-development mindset.\nStrong analytical and problem-solving skills.\nProficient in data analysis and reporting tools.\nExcellent communication skills. #LI-Hybrid","description_format":"text","description_chars":2282,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Advanced Materials","Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T06:55:41Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely 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