{"id":3192866,"url":"https://alion.io/job/solutions3llc-lab-manager-i-solutions-llc","title":"Lab Manager I - Solutions³ LLC","company":{"id":4419220,"name":"solutions3llc","domain":"solutions3llc.com","url":"https://alion.io/company/solutions3llc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56000,"max":66000,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-24T02:51:51Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-25T20:13:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Title:Lab Manager I\nDescription:\nSolutions³ LLC is supporting a U.S. Government customer provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services.\nSolutions³ LLC is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.\nSalary Range: $56,000 - $66,000\nLocation: Arlington, VA\nJob Type: Onsite\nEligibility:\nMust be a US Citizen\nMust have an active Secret clearance, TS/SCI is preferred \nMust be able to obtain DHS Suitability prior to starting employment \n3+ years of directly relevant experience in IT Helpdesk support\nResponsibilities Include: Serve as the first level Help Desk for the TEN Lab’s systems and accounts\nAssist new user setup of equipment, accounts and tools\nRespond to user requests via email, walk-ins, phone calls or other communication means in a timely manner\nCreate and maintain accurate Tickets for Help Desk activities\nWork with Asset Management to support accurate records and maintain a good accounting of assets\nSupport the implementation of new technologies and equipment in the lab environment, \nProvide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database. \nProvide support for systems administration tasks such as patching, updating, and maintaining network infrastructure\nSupport the implementation of new technologies and equipment in the lab environment.\nAdvises and provides insight on development of lab standard operating procedures (SOPs) and policies.\nProvide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.\nProvide support for MacOS and iOS to users.\nProvide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.\nAssist in the management of user accounts and resetting credentials.\nMaintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance\nExamine and identify efficiencies that can be made to existing procedures, with approval from the customer.\nRequired Skills:3+ years MacOS and iOS experience.\nGood problem solving skills\nMust be able to work collaboratively across physical locations.\nProficiency and proven capability in the following areas:\nAsset management practices and principles\nHelp Desk ticket processing and procedures\nGood Customer support\nAbility to keep detailed notes\nDesired Skills: Experience with writing technical procedures and standard operating procedures\nVirtualization automation and optimization\nExperience with Virtual Private Networks (VPN)\nExperience with virtual desktops (Citrix, VMWare).\nDesired Certifications:CompTIA Security+\nRequired Education: Bachelor’s degree in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering, or related degree; 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