{"id":4152840,"url":"https://alion.io/job/solvay-customer-service-representative-fmx","title":"Customer Service Representative (F/M/X)","company":{"id":94866,"name":"Solvay","domain":"solvay.com","url":"https://alion.io/company/solvay-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":153360,"max":191700,"currency":"CNY","period":"year","gross":null,"usd_annual":28791},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-12T09:52:47Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:54:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.\nAbout the role\nOur Customer Service team, composed of 8 people, is integrated in the Order-to-Cash (OtC) department and focuses on being the primary point of contact for our customers and ensuring efficient order management in collaboration with sales, logistics, and other departments.\nAs a Customer Service Representative, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues to support smooth customer interactions. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency. You will be accountable for:\nServing as the primary contact for customer inquiries, providing relevant information, and resolving daily operational issues and complaints (via CRM) to ensure a professional, empathetic experience\nExecuting accurate end-to-end order processing, including order encoding, invoicing, tracking, and maintaining related master data and accurate records in the SAP system.\nCoordinating tactically with planners, production sites, and the Logistics department to ensure product availability, timely shipments, and monitoring of deliveries.\nCollaborating with internal teams (Sales, Account Managers, Credit, etc.) to support comprehensive problem resolution, manage payment behaviors, and settle the billing process.\nDriving continuous improvement by identifying opportunities to enhance processes and the overall customer experience, while ensuring achievement of assigned KPIs.\nWe offer a fixed-term contract based on a hybrid working mode.\nAbout you\nRelevant degree or equivalent in Supply Chain, Business Studies, or related disciplines. Relevant work experience of a minimum of 3 years in customer support, logistics coordination, end-to-end order processing, or Supply Chain operations.\nCompetencies:\nStrong understanding of the Order-to-Cash (OtC) process, Incoterms, and customs procedures.\nProficiency in business software applications, including Microsoft Office, SAP (or other ERP systems), and CRM software (e.g., Salesforce) for effective customer relationship management.\nExcellent verbal and written communication skills in English.\nBehaviors:\nCustomer-centric, empathetic, and resilient team player with excellent communication and coordination skills.\nAnalytical and problem-solving mindset, demonstrating autonomy, adaptability, and the flexibility to learn quickly.\nHighly responsible and capable of working effectively under pressure to meet operational demands.\nAbout the pay\nAttractive and equitable pay for all: compensation is determined within a range to foster your development in the role. The base pay expected for this role is CNY 153,360 - CNY 191,700 per year in Shanghai, China.\nYour salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.\nBenefits:\nSolvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.\nPrioritization of well-being: work-life balance promotion, flexible approach to work part-time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.\nProfessional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses.\nAbout us\nSolvay, a pioneering chemical company with a legacy rooted in founder Ernest Solvay's pivotal innovations in the soda ash process, is dedicated to delivering essential solutions globally through its workforce of over 9,000 employees. Since 1863, Solvay harnesses the power of chemistry to create innovative, sustainable solutions that answer the world’s most essential needs such as purifying the air we breathe and the water we drink, preserving our food supplies, protecting our health and well-being, creating eco-friendly clothing, making the tires of our cars more sustainable and cleaning and protecting our homes.\nWe value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.","description_format":"text","description_chars":5191,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work","Insurance coverage","Life insurance","Professional development"],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-12T09:52:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":28791,"is_top_pay":false},"html_url":"https://alion.io/job/solvay-customer-service-representative-fmx","json_url":"https://alion.io/job/solvay-customer-service-representative-fmx.json","meta":{"generated_at":"2026-11-12T15:55:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94866},"rest":"https://alion.io/mcp/rest/get_company?id=94866"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolvay-customer-service-representative-fmx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolvay-customer-service-representative-fmx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolvay-customer-service-representative-fmx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solvay-customer-service-representative-fmx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolvay-customer-service-representative-fmx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4152840}},{"tool":"search_jobs","arguments":{"company":"solvay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4152840},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}