{"id":3807478,"url":"https://alion.io/job/solvd-senior-desktop-support-helpdesk-engineer","title":"Senior Desktop Support / Helpdesk Engineer","company":{"id":9288,"name":"Solvd","domain":"solvd.com","url":"https://alion.io/company/solvd","size_band":"201-500","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":15,"ghost_share":0,"stale_share":0.467,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","PL"],"hiring_countries_total":4,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"CIS Benchmarks","optional":true},{"name":"Crowdstrike","optional":true},{"name":"ISO 27001","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"SentinelOne","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-11-05T09:53:48Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T11:38:51Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.\nFollowing the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery -from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.\nWe are looking for a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for Solvd’s employees - from a new hire’s first login to the day a leaver hands back their laptop. You’ll be the senior escalation point for end-user issues and the hands-on lead for our Mac-heavy fleet.\nYou’ll also play a key role in two active projects: selecting and migrating to Intune’s replacement, and tightening how we manage identity, access, and SaaS apps across Microsoft 365. We want someone who fixes problems fast - then automates and documents the fix so it stays fixed.\nWhat you’ll do\nMac-first fleet management\nSupport and administer macOS devices plus a smaller number of Windows machines - provisioning, patching, OS upgrades, and break/fix.\n\nHelp evaluate and select our next MDM (Jamf, JumpCloud, and Fleet are on the shortlist), then lead the migration from Microsoft Intune including configuration profiles, re-enrollment, and employee communication.\n\nRun zero-touch deployment through Apple Business Manager and Automated Device Enrollment so remote hires get a ready-to-use laptop on day one.\n\nEnforce and report on security baselines - FileVault, OS update policy, firewall, and endpoint protection.\n\nOwn the hardware lifecycle across regions: purchasing, inventory, shipping, repairs, device recovery, and secure disposal.\n\nMicrosoft 365 & identity\nAdminister Microsoft 365 - Exchange Online, Teams, SharePoint, OneDrive, and licensing.\n\nManage users, groups, and access in Microsoft Entra ID including MFA, Conditional Access, and SSO.\n\nBuild and maintain SSO and SCIM integrations so access is granted and removed automatically.\n\nSaaS stack\nAdminister core SaaS tools and maintain an up-to-date inventory of apps, owners, and licenses.\n\nCut unused licenses, shadow IT, and access drift.\n\nHelpdesk leadership\nAct as the senior escalation point for complex hardware, software, network, and access issues.\n\nOwn onboarding and offboarding end to end - new hires productive immediately, leavers losing access the same day.\n\nManage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff.\n\nWrite knowledge base articles and self-service guides that reduce repeat tickets.\n\nAutomation & improvement\nAutomate routine work with Bash/zsh, Python, or PowerShell and low-code workflow tools.\n\nSupport security and compliance work with the IT & Security Manager - access reviews, audit evidence, and policy rollout.\n\nUse ticket trends to find and fix root causes rather than just close tickets.\n\nRequired skills & experience\n5+ years in desktop support, helpdesk, or IT operations including at least 2 years at senior or escalation level.\n\nExpert-level macOS support - configuration profiles, Apple Business Manager, and Automated Device Enrollment.\n\nHands-on administration of a Mac MDM platform - Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.\n\nStrong Microsoft 365 and Entra ID administration - MFA, Conditional Access, and licensing.\n\nExperience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.\n\nScripting in Bash/zsh - Python or PowerShell is a plus.\n\nExperience supporting a remote, international workforce across multiple time zones including hardware logistics.\n\nClear written and spoken English with the patience to explain technical issues to non-technical colleagues.\n\nA habit of documenting and improving processes, not just closing tickets.\n\nPreferred qualifications\nExperience leading an MDM migration - especially from Intune to Jamf, JumpCloud, or Fleet - or running a platform evaluation.\n\nApple or Jamf certifications - Apple Device Support, Jamf CCT/CCA, or similar.\n\nMicrosoft certifications - MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).\n\nExperience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.\n\nFamiliarity with endpoint security tools - CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.\n\nExposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.\n\nWhen you join Solvd, you'll…\nShape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.\n\nBe part of a global team with equal opportunities for collaboration across continents and cultures.\n\nThrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.\n\nReady to make an impact?\nIf you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.\nSolvd is an equal opportunity employer.","description_format":"text","description_chars":5420,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software Testing & QA","Custom Software Development","AI Consulting & Integration","Data Engineering & Migration Services"],"lifecycle":[{"event":"open","at":"2026-11-05T13:49:51Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":48,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/solvd-senior-desktop-support-helpdesk-engineer","json_url":"https://alion.io/job/solvd-senior-desktop-support-helpdesk-engineer.json","meta":{"generated_at":"2026-11-08T11:49:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25292,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9288},"rest":"https://alion.io/mcp/rest/get_company?id=9288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolvd-senior-desktop-support-helpdesk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolvd-senior-desktop-support-helpdesk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolvd-senior-desktop-support-helpdesk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solvd-senior-desktop-support-helpdesk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolvd-senior-desktop-support-helpdesk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3807478}},{"tool":"search_jobs","arguments":{"company":"solvd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3807478},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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