Account Supervisor
Job Description:
Account Supervisor (Solve Studio)
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
Client Partnership & Strategic Leadership
Serve as the primary day-to-day point of contact for internal business units, building strong relationships and acting as a trusted marketing advisor, not just a service lead.
Lead client discussions to identify business challenges, objectives, audiences, success measures and activation requirements.
Translate client request into clear, actionable creative briefs that enable efficient creative development and reduce rework.
Influence realistic timelines and deliverables based on project complexity, scope, and resource availability.
Anticipate risks and proactively recommend solutions to keep work moving forward.
Report on project performance, client satisfaction, risks and opportunities for improvement
Support project management responsibilities where dedicated PM support is not available, including timeline development, stakeholder coordination, review management and delivery oversight.
Account Management Excellence
Demonstrate a strong understanding of agency workflows and creative development processes, ensuring requests are sufficiently defined before entering creative development or production.
Evaluate incoming requests for business value, complexity, urgency, dependencies and resource requirements before work is committed.
Anticipate information gaps and proactively gather the inputs required for creative, copy, digital and production teams to execute effectively.
Develop preliminary project scopes, effort estimates and recommended resourcing approaches in partnership with Creative, Project Management and Studio Operations.
Ensure all deliverables, quantities, formats, specifications, markets, channels, approvals and dependencies are clearly documented before work begins.
Consolidate stakeholder feedback into clear, prioritized and actionable direction for the creative team.
Own client meeting summaries and contact reports, documenting key decisions, action items, changes in direction, risks and next steps.
Ensure approved decisions and scope changes are reflected in project documentation, timelines and creative briefs.
Monitor project scope and proactively identify changes that impact timing, effort, budget or resource requirements.
Maintain a high standard of project documentation, ensuring visibility and continuity across all team members supporting the engagement.
Partner with Creative Leaders to ensure project expectations, scope and quality standards are understood before work begins.
Ensure appropriate approvals are secured before work advances to subsequent stages.
Serve as active voice of client in all internal creative reviews
Financial Stewardship
Partner with Operations and Project Management to develop accurate estimates and funding recommendations.
Support retainer planning, budget forecasting and funding conversations with business partners.
Balance business objectives with responsible use of Solve Studio resources.
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Basic Qualifications
Bachelor's degree or higher AND ten (10) years of experience in account management, client services, marketing, or integrated campaign leadership.
Strong background in marketing strategy and campaign development, with the ability to consult, not just execute.
Demonstrated experience managing multiple projects and stakeholders simultaneously, ideally in an agency or in-house agency environment.
Excellent communication, facilitation, and negotiation skills; ability to influence without authority.
Highly organized, proactive, and comfortable balancing strategic thinking with hands-on delivery.
Passion for partnership and problem-solving; thrives in fast-paced, evolving environments.
Work Location: Remote
Travel :May include up to 10% domestic travel.
Relocation Assistance Not Authorized
Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
Supporting Your Well-being
Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Vacancy Status: This is not an existing vacancy and is a new position.Applicable to Canadian Applicants. The expected compensation range for this position is - CAD, which reflects the anticipated base salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsSolventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.