{"id":934352,"url":"https://alion.io/job/solventum-client-advocate-executive-his","title":"Client Advocate Executive - HIS","company":{"id":6402,"name":"Solventum Corporation","domain":"solventum.com","url":"https://alion.io/company/solventum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":64,"ghost_share":0,"stale_share":0.766,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["North Ryde, Australia","Canberra, Australia","Melbourne, Australia","Brisbane, Australia","Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":215000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2992},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-30T09:11:51Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":87},"description":"By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions. Link: https://news.solventum.com/press-releases/detail/144/solventum-announces-intent-to-separate-its-health-information-systems-businessAt Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:\nClient Advocate Executive -HIS\n3M Health Care is now Solventum\nAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.\nWe partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.\nThe Impact You’ll Make in this Role\nAs a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships.\nDriving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes\nWorking with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio\nNurture and build relationships with CXO, VP and Department Managers to maximize value.\nAdvise clients on business process and customer workflow improvement that takes place in this changing market segment.\nDrive cross-functional focus on Customer Outcomes, Value, and Experiences\nAs a Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:\nClient Care & Advocacy -\nCultivating executive-level relationships, positioning Solventum as a strategic partner and thought leader.\nLeveraging performance insights to guide client decisions and shape long-term partnership strategies.\nCoordinating with internal Health Information Systems departments to raise client issues and concerns.\nEngaging with technical teams for any integration needs.\nChampioning continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.\nServing as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.\nElevating client visibility through strategic recognition programs and reference opportunities.\nRetention and Revenue - Responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise.\nMonitoring for emerging risks and escalate to implementation, support, and development functions when warranted.\nIdentifying potential products/solutions at risk and escalate to business leaders\nIdentifying growth opportunities and collaborate with sales teams to advance strategic initiatives.\nDriving strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.\nValue Realization- Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.\nDriving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact.\nDeveloping and executing action plans that align client objectives with measurable outcomes.\nStrategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value.\nServing as the Client Advocate for activities across HIS with assigned organization partner.\nEngaging HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.\nFor providers, conducting current-state workflow and configuration review with client implementing Solventum best practice workflows.\nEngaging in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact clients.\nEngaging with client to understand their technical environment and any changes that will require Solventum engagement.\nStrategy and Planning - Understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence.\nPartnering with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally.\nUnderstanding strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS.\nEnsuring client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems.\nMonitoring market trends and organizational shifts to identify opportunities for deeper solution alignment.\nLeadership and Coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement.\nSetting the agenda for advocacy engagements, driving conversations that shape client strategy.\nLeading client meetings and coordinate follow-up on all requested items.\nPositioning Solventum as an industry leader by sharing insights, thought leadership, and best practices.\nFostering innovation that enhances client experience and strengthens competitive advantage.\nPerformance and Analytics\nDefining and tracking KPIs that measure adoption, satisfaction, and value realization.\nDelivering executive-level reporting and insights that inform strategic decisions and reinforce partnership impact.\nChampioning participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement.\nResponsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service.\nRegular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis.\nActively stay up to date with knowledge of industry changes and product changes.\nParticipating in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.\nYour Skills and Expertise\nTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:\nBachelor’s Degree or higher from an accredited institution\nAND seven (7) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience\nAND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience\nOR\nAssociate degree from an accredited institution\nAND at least eleven (11) years of clinical coding/health information management experience, RN, consulting or acute care CDI experience\nAND five (5) years of ICD-10-AM/ACHI/Australian Coding Standards knowledge and AR-DRG methodologies experience\nIn addition to the above requirements, the following are also required:\nCHIM or Eligible for membership of HIMAA or Valid RN or License with minimum of five (5) years acute care experience\nMinimum of five (5) years of CDI experience\nDeep understanding of and relationship among clinical documentation, medical record coding, healthcare billing and revenue cycle management\nExtensive experience with and understanding of health information applications (PAS, EHR, EMR, Encoder, CAC/CDI, etc)\nTravel: May include up to 50% domestic\nMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).\nSupporting Your Well-being\nSolventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.\nDiversity & Inclusion\n(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community\nBy applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.\nSolventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.\nPlease note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) enter...","description_format":"text","description_chars":12463,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wound Care","Dental Products & Labs","EHR & Clinical Software","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-15T13:36:43Z"},{"event":"close","at":"2026-10-02T03:48:47Z"},{"event":"reopen","at":"2026-10-19T23:05:51Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.28,"age_days":88,"expected_fill_days":36,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/solventum-client-advocate-executive-his","json_url":"https://alion.io/job/solventum-client-advocate-executive-his.json","meta":{"generated_at":"2026-10-30T09:41:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13938,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6402},"rest":"https://alion.io/mcp/rest/get_company?id=6402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolventum-client-advocate-executive-his"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolventum-client-advocate-executive-his"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolventum-client-advocate-executive-his"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solventum-client-advocate-executive-his\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolventum-client-advocate-executive-his"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":934352}},{"tool":"search_jobs","arguments":{"company":"solventum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":934352},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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