{"id":3378041,"url":"https://alion.io/job/solventum-corporation-crm-analystsh","title":"CRM Analyst,SH","company":{"id":6402,"name":"Solventum Corporation","domain":"solventum.com","url":"https://alion.io/company/solventum","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":57,"ghost_share":0,"stale_share":0.86,"repost_share":0.018,"time_to_fill_p50_days":37,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T03:36:08Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-14T01:46:46Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:\n3M Health Care is now Solventum\nAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.\nWe partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.\nThe Impact You’ll Make in this Role\n1. CRM Administration & User Support\nManage day-to-day CRM administrative activities.\nProvide Salesforce user, data, security, and administration support.\nServe as a contact point for users requiring troubleshooting, training, or administrative assistance.\n2. Data Management & Data Quality\nPrepare CRM data for loading into Salesforce.\nMaintain CRM data integrity and quality through regular monitoring.\nSupport account-data cleansing and changes before downstream processing.\nDevelop reporting that helps business users identify and maintain data quality.\n3. Reporting & Analytics\nDevelop Salesforce reports and dashboards based on business requirements.\nSupport business reviews using Salesforce data.\nDevelop usage metrics to monitor Salesforce activities and adoption.\n4. CRM Process Improvement & System Enhancement\nCollect enhancement ideas and business requirements from users and collaborate with IT on improvement projects.\nResearch technology improvements for the CRM platform.\nDesign, build, test, review, and refine Salesforce processes and functionality.\nSupport cross-platform integration activities related to Salesforce.\n5. Release Management, Testing & Training\nSupport system testing for Salesforce updates and new application launches.\nActivate/support new CRM release features.\nCommunicate system changes and provide user training.\nDevelop or maintain CRM job aids, playbooks, and supporting training materials.\n6. Business Partnership & CRM Adoption\nWork with divisions to understand business processes and requirements.\nHelp divisions optimize processes through Salesforce.\nSupport lead-to-opportunity conversion and the use of dashboards to track opportunity progression and pipeline.\nDrive effective Salesforce usage and adoption across business teams.\nYour Skills and Expertise\nTo set you up for success in this role from day one, the following qualifications:\nBachelor's Degree in Business Administration, or related fields.\nMinimum 3 years of experience\nExperience in CRM\nGood English communication and presentation skills.\nHealthcare, Medical Device, Pharmaceutical, or Life Sciences industry experience.\nWork location: Shanghai\nHybrid Eligible\nSupporting Your Well-being\nSolventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.\nSolventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.\nPlease note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\nSolventum Global Terms of Use and Privacy Statement\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.\nPlease access the linked document by clicking here. 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