{"id":3489751,"url":"https://alion.io/job/solventum-corporation-customer-service-representative","title":"Customer Service Representative","company":{"id":6402,"name":"Solventum Corporation","domain":"solventum.com","url":"https://alion.io/company/solventum","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":64,"ghost_share":0,"stale_share":0.844,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-29T23:04:27Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T17:44:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information-learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:\nJob Title: Customer Service Representative\n3M Health Care is now Solventum\nAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.\nWe partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.\nThe Impact You’ll Make in this Role\n\n Provide superior customer service by handling a variety of transactions, including inbound calls, customer order entry, and follow-ups. This role requires weekend work but no evening shifts, with flexible start and end times between 8 a.m. and 6 p.m.\nAs a Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:\nAnswer incoming calls and gather information to fulfill customer orders, provide technical support, and address other requests.\nSupport rental, sales, and owned business models by entering various order types received in written and electronic formats to fulfill orders.\nCommunicate clearly and professionally by telephone and/or written correspondence.\nResolve non-routine and challenging inquiries by adapting techniques and methods to address a variety of complex issues.\nComplete all necessary follow-up and administrative tasks.\nMonitor Customer Service emails and respond to offline requests when not on a call.\nThoroughly investigate all customer complaints (e.g., backdating, missing shipments) and respond before escalating to management.\nCollaborate with internal customers and across a broad spectrum of stakeholders such as Sales, Marketing, Logistics, and Transportation.\nSupport the Global Service Centre Team offline by providing process guidance for order entry.\nImprove customer satisfaction by identifying recurring problems or barriers and providing insights to help develop solutions.\nEducate and inform internal customers of various processes and direct them to appropriate resources.\nContribute to and maintain a culture of quality service within the Customer Service Team.\nParticipate in special projects as required.\nWork occasional weekends and holidays, with no evening shifts and flexible start and end times between 8 a.m. and 6 p.m. EST.\nYour Skills and Expertise\nTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:\nBachelor’s Degree from a credited institution\nOR\nCollege Diploma and minimum 2 years of experience in Customer Service\nOR\nHigh school/ GED and 5 years of experience in Customer Service\nIn addition to the above requirements, the following are also required:\nTwo (2) years experience with ERP systems and business applications such as Salesforce, Oracle, and Microsoft 365 \nAdditional qualifications that could help you succeed even further in this role include:\nFluent in English/FrenchStrong reporting and analytical skills Strong order entry skills with exceptional attention to detail\nA strong commitment to delivering world-class customer support\nStrong multitasking and problem-solving skills, with the ability to perform under tight, fast-paced deadlines\nProven problem-solving skills and the ability to communicate effectively, both verbally and in writing, internal and external\nConsistent adherence to work schedule commitments, the ability to work with minimal supervision, and the flexibility to support schedule adjustments based on call volumes and staffing changes \nWork location: Hybrid, Mississauga, Ontario, Canada (You will be required to be at the office no less than once a week and as expected during trainings and meetings)\nMust be legally authorized to work in country of employment without sponsorship for employment visa status.\nSupporting Your Well-being\nSolventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.\nVacancy Status: This position is for an existing vacancy.Applicable to Canadian Applicants. The expected compensation range for this position is $59,843 - $74,263 CAD, which reflects the anticipated base plus variable salary for this role. Actual compensation may vary based on factors such as a candidate’s experience, skills, training, and work location, in alignment with Canadian pay equity and pay transparency requirements. This role may also be eligible for additional compensation components (e.g., incentive programs) and a comprehensive suite of benefits available to employees in Canada. For more information on Solventum’s Total Rewards offerings, please visit: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsSolventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.\nPlease note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\nSolventum Global Terms of Use and Privacy Statement\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.\nPlease access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the\nterms.","description_format":"text","description_chars":7010,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wound Care","Dental Products & Labs","EHR & Clinical Software","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-29T23:04:27Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/solventum-corporation-customer-service-representative","json_url":"https://alion.io/job/solventum-corporation-customer-service-representative.json","meta":{"generated_at":"2026-11-01T01:30:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6402},"rest":"https://alion.io/mcp/rest/get_company?id=6402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolventum-corporation-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolventum-corporation-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolventum-corporation-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solventum-corporation-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolventum-corporation-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3489751}},{"tool":"search_jobs","arguments":{"company":"solventum.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3489751},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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