Inpatient Facilities Collections Senior Supervisor

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.

Job Description:

Solventum is hiring a Senior Collections Supervisor

As a Senior Collections Supervisor, you will provide leadership and strategic direction to the collections organization while driving operational excellence, cash performance, customer satisfaction, and continuous improvement initiatives. This role serves as a key partner to management, sales, finance, customer service, billing, and research teams to optimize accounts receivable performance, reduce delinquency, and improve cash flow.

The Senior Collections Supervisor is responsible for leading collection operations, developing collection strategies, mentoring team members and supervisors, managing escalated customer situations, and driving accountability through data-driven decision making and performance management.

Collections Strategy & Cash Performance

• Develop, manage, and monitor cash collection goals, ensuring team performance aligns with departmental, financial, and organizational objectives.

• Establish and execute collection strategies to maximize cash flow, reduce aging balances, minimize delinquency, and mitigate financial risk.

• Utilize all available collection techniques and tools to control receivable delinquency and improve collection effectiveness.

• Work directly with collectors and customers to develop, maintain, and monitor payment schedules in accordance with contractual agreements and company policies.

• Take immediate action on accounts requiring priority handling due to aging, dispute status, credit exposure, or significant delinquency.

• Lead escalated customer discussions, payment negotiations, and high-priority collection matters to drive timely resolution.

Leadership & Team Development

• Provide leadership, coaching, mentoring, and development support to collection specialists and team leads.

• Monitor onboarding and training progress of new employees and ensure successful integration into the organization.

• Drive accountability by establishing clear expectations, measuring performance, and recognizing achievements.

• Support workforce planning, resource allocation, workload balancing, and succession planning initiatives.

• Serve as a backup to collections management by leading Tier meetings, operational reviews, customer escalations, and leadership discussions when required.

• Foster a culture of collaboration, engagement, inclusion, and continuous professional development.

Operational Excellence & Continuous Improvement

• Promote and champion a continuous improvement culture focused on automation, standardization, Lean principles, and process optimization.

• Conduct and oversee deduction audits, identify root causes and trends, and implement corrective actions to eliminate recurring issues.

• Regularly evaluate collection processes and recommend policy, procedural, and system enhancements that improve productivity and customer outcomes.

• Analyze collection performance trends and develop action plans that improve efficiency, cash conversion, customer experience, and operational effectiveness.

• Ensure collection strategies are consistently executed while maintaining compliance with internal controls, company policies, and financial procedures.

Customer & Cross-Functional Partnership

• Act as a liaison between Collections, Billing, Research & Resolution, Cash Application, Customer Service, Finance, Sales, and other functional teams.

• Collaborate with business partners to resolve barriers impacting collections performance and customer satisfaction.

• Build and maintain effective relationships with internal and external stakeholders, including senior customer contacts.

• Manage complex customer escalations, disputes, and negotiations requiring advanced problem-solving and communication skills.

• Authorize credit releases and credit holds, when appropriate, based on account status, delinquency exposure, and credit risk considerations.

Reporting, Analytics & Risk Management

• Monitor reporting accuracy, data integrity, and collection performance metrics to support informed decision-making.

• Create, analyze, and present executive-level dashboards and reports providing visibility into cash performance, aging trends, deductions, collection effectiveness, and operational KPIs.

• Identify potential bad debt exposure, write-off risks, and collection challenges, and provide recommendations for mitigation.

• Leverage reporting and analytics to identify trends, forecast performance, prioritize workload, and support strategic business decisions.

• Ensure accountability through metric-driven performance reviews and operational reporting.

Qualifications

Required Qualifications

• High school diploma
• Bachelor's Degree in Business, Finance, Accounting, or a related field, or equivalent combination of education and relevant experience.

• Minimum 5+ years of experience managing complex, high-balance Accounts Receivable portfolios.

• 3+ years of leadership experience within Collections, Accounts Receivable, Credit, or Revenue Cycle functions.

• Strong understanding of accounting principles, cash flow management, aging analysis, and collection strategies.

• Advanced experience with Microsoft Office applications, particularly Excel, Outlook, and PowerPoint.

• Strong analytical, problem-solving, organizational, and decision-making skills.

• English proficiency level B2+ with excellent verbal and written communication skills.

• Experience coaching, mentoring, and developing employees and leaders.

• Ability to manage multiple priorities in a fast-paced environment while meeting deadlines.

Preferred Qualifications

• Healthcare collections experience.

• Experience managing teams within a B2B services environment.

• Knowledge of Oracle, GetPaid, SAP, Power BI, or equivalent ERP and collections systems.

• Experience leading process improvement and transformation initiatives.

• Lean Six Sigma Green Belt or equivalent continuous improvement experience.

Leadership Competencies

• Strategic Thinking & Business Acumen
• Customer Focus
• Executive Presence
• Influencing & Negotiation
• Cross-Functional Collaboration
• Continuous Improvement Mindset
• Emotional Intelligence
• Coaching & Talent Development
• Accountability & Results Orientation
• Problem Solving & Decision Making
• Change Leadership
• Time Management & Prioritization

Work location:

• Hybrid Eligible (Position allows partial remote work; however, travel to Belén, Heredia is required at least one day per week.)

• Travel Requirement: The role may require up to 10% domestic and international travel. Candidates must possess a valid U.S. visa.

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Supporting Your Well-being

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

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