{"id":1150071,"url":"https://alion.io/job/solventum-corporation-inpatient-facilities-collections-senior-supervisor","title":"Inpatient Facilities Collections Senior Supervisor","company":{"id":6402,"name":"Solventum Corporation","domain":"solventum.com","url":"https://alion.io/company/solventum","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":59,"ghost_share":0,"stale_share":0.983,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":["CR"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":168000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2945},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-09-23T17:20:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T04:35:16Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible.Job Description:\nSolventum is hiring a Senior Collections Supervisor\nAs a Senior Collections Supervisor, you will provide leadership and strategic direction to the collections organization while driving operational excellence, cash performance, customer satisfaction, and continuous improvement initiatives. This role serves as a key partner to management, sales, finance, customer service, billing, and research teams to optimize accounts receivable performance, reduce delinquency, and improve cash flow.\nThe Senior Collections Supervisor is responsible for leading collection operations, developing collection strategies, mentoring team members and supervisors, managing escalated customer situations, and driving accountability through data-driven decision making and performance management.\nCollections Strategy & Cash Performance\nDevelop, manage, and monitor cash collection goals, ensuring team performance aligns with departmental, financial, and organizational objectives. \nEstablish and execute collection strategies to maximize cash flow, reduce aging balances, minimize delinquency, and mitigate financial risk. \nUtilize all available collection techniques and tools to control receivable delinquency and improve collection effectiveness. \nWork directly with collectors and customers to develop, maintain, and monitor payment schedules in accordance with contractual agreements and company policies. \nTake immediate action on accounts requiring priority handling due to aging, dispute status, credit exposure, or significant delinquency. \nLead escalated customer discussions, payment negotiations, and high-priority collection matters to drive timely resolution. \nLeadership & Team Development\nProvide leadership, coaching, mentoring, and development support to collection specialists and team leads. \nMonitor onboarding and training progress of new employees and ensure successful integration into the organization. \nDrive accountability by establishing clear expectations, measuring performance, and recognizing achievements. \nSupport workforce planning, resource allocation, workload balancing, and succession planning initiatives. \nServe as a backup to collections management by leading Tier meetings, operational reviews, customer escalations, and leadership discussions when required. \nFoster a culture of collaboration, engagement, inclusion, and continuous professional development. \nOperational Excellence & Continuous Improvement\nPromote and champion a continuous improvement culture focused on automation, standardization, Lean principles, and process optimization. \nConduct and oversee deduction audits, identify root causes and trends, and implement corrective actions to eliminate recurring issues. \nRegularly evaluate collection processes and recommend policy, procedural, and system enhancements that improve productivity and customer outcomes. \nAnalyze collection performance trends and develop action plans that improve efficiency, cash conversion, customer experience, and operational effectiveness. \nEnsure collection strategies are consistently executed while maintaining compliance with internal controls, company policies, and financial procedures. \nCustomer & Cross-Functional Partnership\nAct as a liaison between Collections, Billing, Research & Resolution, Cash Application, Customer Service, Finance, Sales, and other functional teams. \nCollaborate with business partners to resolve barriers impacting collections performance and customer satisfaction. \nBuild and maintain effective relationships with internal and external stakeholders, including senior customer contacts. \nManage complex customer escalations, disputes, and negotiations requiring advanced problem-solving and communication skills. \nAuthorize credit releases and credit holds, when appropriate, based on account status, delinquency exposure, and credit risk considerations. \nReporting, Analytics & Risk Management\nMonitor reporting accuracy, data integrity, and collection performance metrics to support informed decision-making. \nCreate, analyze, and present executive-level dashboards and reports providing visibility into cash performance, aging trends, deductions, collection effectiveness, and operational KPIs. \nIdentify potential bad debt exposure, write-off risks, and collection challenges, and provide recommendations for mitigation. \nLeverage reporting and analytics to identify trends, forecast performance, prioritize workload, and support strategic business decisions. \nEnsure accountability through metric-driven performance reviews and operational reporting. \nQualifications\nRequired Qualifications\nHigh school diploma\nBachelor's Degree in Business, Finance, Accounting, or a related field, or equivalent combination of education and relevant experience. \nMinimum 5+ years of experience managing complex, high-balance Accounts Receivable portfolios.\n3+ years of leadership experience within Collections, Accounts Receivable, Credit, or Revenue Cycle functions.\nStrong understanding of accounting principles, cash flow management, aging analysis, and collection strategies. \nAdvanced experience with Microsoft Office applications, particularly Excel, Outlook, and PowerPoint. \nStrong analytical, problem-solving, organizational, and decision-making skills. \nEnglish proficiency level B2+ with excellent verbal and written communication skills.\nExperience coaching, mentoring, and developing employees and leaders. \nAbility to manage multiple priorities in a fast-paced environment while meeting deadlines. \nPreferred Qualifications\nHealthcare collections experience. \nExperience managing teams within a B2B services environment. \nKnowledge of Oracle, GetPaid, SAP, Power BI, or equivalent ERP and collections systems. \nExperience leading process improvement and transformation initiatives. \nLean Six Sigma Green Belt or equivalent continuous improvement experience.\nLeadership Competencies\nStrategic Thinking & Business Acumen\nCustomer Focus\nExecutive Presence\nInfluencing & Negotiation\nCross-Functional Collaboration\nContinuous Improvement Mindset\nEmotional Intelligence\nCoaching & Talent Development\nAccountability & Results Orientation\nProblem Solving & Decision Making\nChange Leadership\nTime Management & Prioritization\nWork location:\n Hybrid Eligible (Position allows partial remote work; however, travel to Belén, Heredia is required at least one day per week.)\nTravel Requirement: The role may require up to 10% domestic and international travel. Candidates must possess a valid U.S. visa.\nRelocation Assistance: Not authorized\nMust be legally authorized to work in country of employment without sponsorship for employment visa status.\nSupporting Your Well-being\nSolventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.\nSolventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.\nSolventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.\nPlease note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.\nPlease note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.\nSolventum Global Terms of Use and Privacy Statement\nCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.\nPlease access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the\nterms.","description_format":"text","description_chars":9906,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development","Relocation assistance"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-09-23T17:20:00Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-24T05:05:08Z"},"pay":null,"html_url":"https://alion.io/job/solventum-corporation-inpatient-facilities-collections-senior-supervisor","json_url":"https://alion.io/job/solventum-corporation-inpatient-facilities-collections-senior-supervisor.json","meta":{"generated_at":"2026-09-24T05:05:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}