{"id":3119842,"url":"https://alion.io/job/solvo-global-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2489924,"name":"Solvo Global","domain":"solvoglobal.com","url":"https://alion.io/company/solvoglobal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":42,"open_postings":56,"ghost_share":0.964,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mérida, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-17T23:55:59Z","employer_posted_date":"2026-04-17","last_verified_at":"2026-10-26T15:38:56Z","board_verified":true,"closed_at":null,"days_open":192,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":191},"description":"ROLE SUMMARY\nWe're looking for people passionate about service - professionals who turn every interaction into a memorable experience. Ideal for strong communicators with emotional resilience and a genuine desire to help.\nWHO WE'RE LOOKING FOR\nThe Customer Service Representative is the primary point of contact between our company and its clients. We want someone who enjoys solving problems, is empathetic without losing efficiency, and understands that a well-handled conversation builds customer loyalty for life.\nThe ideal profile combines strong soft skills (active listening, assertive communication, stress management) with basic technical competencies such as CRM platforms, email, and digital support tools. We especially value candidates from high-volume environments who maintain a positive attitude in challenging situations.\nKEY RESPONSIBILITIES\nHandle and resolve customer requests via phone, email, and chat with warmth and efficiency.\nIdentify and resolve customer issues promptly, escalating when necessary.\nMaintain accurate records of all customer interactions in the CRM.\nMeet SLA requirements for response time and quality.\nProvide clear information about products, services, policies, and procedures.\nCollaborate with other departments to ensure an integrated customer experience.\nIdentify process improvement opportunities and communicate them to team leadership.\nMaintain a professional and empathetic attitude even in high-pressure situations.\nSKILLS\nREQUIREMENTS\n6 months to 2 years of experience in customer service (in-person, phone, or digital).\nEnglish level B1-C1.\nBasic proficiency with digital tools: email, CRM, ticketing platforms.\nOutstanding verbal and written communication skills.\nMultitasking ability and priority management under pressure.\nWE ALSO VALUE\nExperience in PEO, call centers, healthcare, or legal sectors is a valued plus.","description_format":"text","description_chars":1875,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T23:58:16Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":191,"expected_fill_days":20,"reasons":["conf:17","agency","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/solvo-global-customer-service-representative-2","json_url":"https://alion.io/job/solvo-global-customer-service-representative-2.json","meta":{"generated_at":"2026-10-27T01:28:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":362,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2489924},"rest":"https://alion.io/mcp/rest/get_company?id=2489924"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsolvo-global-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsolvo-global-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsolvo-global-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/solvo-global-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsolvo-global-customer-service-representative-2"}]}