{"id":3119841,"url":"https://alion.io/job/solvo-global-customer-service-representative","title":"Customer Service Representative","company":{"id":2489924,"name":"Solvo Global","domain":"solvoglobal.com","url":"https://alion.io/company/solvoglobal","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"D","score":42,"open_postings":56,"ghost_share":0.964,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nairobi, 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following up on leads, scheduling appointments, and maintaining client information. \nWe're looking for someone with strong communication skills, customer-oriented mindset, and experience handling high-volume calls in a fast-paced environment.\nKEY RESPONSIBILITIES\nHandle high-volume inbound and outbound customer calls.\nFollow up with leads and customer inquiries through different channels.\nProvide information about services, pricing, processes, and timelines.\nSchedule assessments and coordinate with internal teams.\nMaintain accurate customer records and update CRM information.\nEnsure compliance with company policies and quality standards.\nSKILLS REQUIREMENTS\n1+ year of experience in Customer Service or similar customer-facing roles.\nAdvanced proficiency in English and French (spoken and written).\nStrong verbal communication and active listening skills.\nExperience handling high-volume calls and customer interactions.\nAbility to multitask across different systems and 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