{"id":3541194,"url":"https://alion.io/job/solvo-technical-support-specialist","title":"Technical Support Specialist","company":{"id":61998,"name":"SOLVO","domain":"solvo.ru","url":"https://alion.io/company/solvo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"E","score":30,"open_postings":5,"ghost_share":1,"stale_share":0,"repost_share":1,"time_to_fill_p50_days":17,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Medellín, Colombia"],"countries":["CO"],"hiring_countries":["CO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-10-30T18:12:00Z","employer_posted_date":null,"last_verified_at":"2026-11-04T13:12:00Z","board_verified":false,"closed_at":"2026-11-04T13:12:00Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Technical Support Specialist COLOMBIA REMOTO\nWe are looking for a Technical Support Specialist to provide technical support to users of a SaaS platform used by local governments and municipalities. The successful candidate will be responsible for managing incidents, resolving technical issues, and ensuring an excellent customer experience across various communication channels.\nWork Arrangement\n100% Remote - Advanced English (C1 level)\nSchedule\nMonday to Friday\n8:30 AM 5:00 PM ET\nResponsibilities\nProvide technical support via phone, chat, email, and web.\nManage and document tickets and incidents within support platforms.\nInvestigate, diagnose, and resolve technical issues.\nPerform troubleshooting and root cause analysis.\nMaintain up-to-date records and track the status of cases.\nAssist with configurations and validations using SQL and HTML.\nCollaborate with Product and Engineering teams to resolve incidents.\nParticipate in training sessions regarding internal technologies.\nRequirements\nAt least 1 year of experience in technical support, Service Desk, or customer support roles.\nExperience providing support for SaaS products.\nProficiency with tools such as HubSpot, Zendesk, ServiceNow, Salesforce, or similar platforms.\nKnowledge of SQL and databases.\nKnowledge of HTML.\nExperience in ticket management and documentation.\nStrong analytical skills and a problem-solving mindset.\nAdvanced English proficiency.\nExcellent communication and customer service skills.\nPreferred Qualifications\nExperience working with government or municipal entities.\nUniversity degree or equivalent professional experience.\nWhat are we looking for?\nWe are seeking individuals who are passionate about technology, customer-focused, and capable of solving complex problems in a dynamic environment. 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