{"id":3481679,"url":"https://alion.io/job/somatus-it-helpdesk-specialist-1","title":"IT Helpdesk Specialist 1","company":{"id":2144707,"name":"Somatus","domain":"somatus.com","url":"https://alion.io/company/somatus","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-8 – UTC-6","utc_offset_min":-8,"utc_offset_max":-6},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":49843,"max":55392,"currency":"USD","period":"year","gross":null,"usd_annual":55392},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-29T20:20:39Z","employer_posted_date":null,"last_verified_at":"2026-10-29T20:20:39Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"This a Full Remote job, the offer is available from: United States, Missouri (USA)\nOverview:\nAs the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.\nIt takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?\nShowing Up Somatus Strong\nWe foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:\nAuthenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.\n\nCollaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.\n\nEmpowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.\n\nInnovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. \n\nTenacity: We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners.\n\nShowing Up for You\nWe offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:\nSubsidized, personal healthcare coverage (medical, dental vision)\nFlexible Paid Time Off (PTO)\nProfessional Development, CEU, and Tuition Reimbursement\nCurated Wellness Benefits supporting teammates physical and mental well-being\nCommunity engagement opportunities\nAnd more!\nSomatus is on a mission to transform kidney care by delivering value-based solutions that improve outcomes for patients with chronic kidney disease. Our teams support clinicians, care teams, and corporate partners nationwide-making reliable, secure technology a critical part of our success. The IT Help Desk Specialist I provides first-line technical support to Somatus employees across the United States. This role supports both corporate and remote team members, ensuring timely resolution of technology issues that enable uninterrupted patient-focused work. While classified as a Level 1 role, this position offers opportunities to contribute beyond basic support through ownership of issues, collaboration with cross-functional IT teams, and participation in continuous improvement initiatives. This role is well suited for experienced help desk professionals, including those from MSP environments, who value service excellence and mission-driven work.\nThis is a fully remote role with preference to work CST or PST time zone.\nResponsibilities:\nServe as the first point of contact for IT support requests from corporate and remote employees\nProvide remote technical support via phone, email, chat, and ticketing system\nTroubleshoot and resolve hardware, software, endpoint, Microsoft 365, VPN, and access-related issues\nDeliver clear, professional, customer service/empathetic support to users with varying levels of technical expertise\nOwn incidents through resolution when possible, ensuring timely communication and follow-up\nAccurately document issues, troubleshooting steps, and resolutions\nEscalate complex issues to appropriate IT teams with thorough context and analysis\nIdentify recurring issues and contribute to documentation, knowledge articles, and process improvements\nCollaborate with infrastructure, security, and application teams to support reliable service delivery\nAdhere to organizational IT standards, security policies, and HIPAA requirements\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nQualifications:\n3+ years of experience in IT help desk, technical support, or MSP environments supporting users remotely in a distributed workforce\n\nHigh school diploma or GED required; Associate degree or higher from an accredited college preferred.\n\nStrong working knowledge of Windows operating systems and Microsoft 365\n\nProven ability to troubleshoot endpoints, peripherals, connectivity, and access issues\n\nExcellent verbal and written communication skills\n\nStrong customer service orientation with a calm, professional approach\n\nAbility to work independently while contributing to a collaborative team\n\nPreferred Qualifications\nPrior experience in a healthcare or regulated environment\nExperience serving as a senior technician, escalation resource, or informal technical lead\nFamiliarity with ServiceNow, Jira Service Management, or similar ticketing platforms\nFamiliarity with MacOS\nWorking knowledge of Microsoft Entra and identity/access management\nExperience supporting corporate or executive-level users\nInterest in professional growth within enterprise IT or technical leadership\nCompensation:\n$25.96 to $28.85 per hour\nWe offer competitive compensation that reflects market conditions and recognizes the skills, experience, and contributions of our team members. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, experience, and geographic location and may fall outside of the range shown above.\nThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nOther Duties :\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nSomatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.","description_format":"text","description_chars":6905,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Dialysis & Kidney Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-29T20:20:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4 · green card filings: 2","filings_12m":4,"filings_prev_12m":4,"green_card_filings_12m":2,"median_offered_wage_usd":114167,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["seen:2","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":55392,"is_top_pay":false},"html_url":"https://alion.io/job/somatus-it-helpdesk-specialist-1","json_url":"https://alion.io/job/somatus-it-helpdesk-specialist-1.json","meta":{"generated_at":"2026-11-01T17:58:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27500,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2144707},"rest":"https://alion.io/mcp/rest/get_company?id=2144707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsomatus-it-helpdesk-specialist-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsomatus-it-helpdesk-specialist-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsomatus-it-helpdesk-specialist-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/somatus-it-helpdesk-specialist-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsomatus-it-helpdesk-specialist-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3481679}},{"tool":"search_jobs","arguments":{"company":"somatus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3481679},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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