{"id":3972417,"url":"https://alion.io/job/sompo-international-change-manager","title":"Change Manager","company":{"id":1949212,"name":"Sompo International","domain":"sompo-intl.com","url":"https://alion.io/company/sompo-intl","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":26,"ghost_share":0,"stale_share":0.923,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T16:41:45Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:59:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nAre you looking for your next opportunity?\nSompo has a unique opportunity for a Change Manager to join our UK Business Change team. The UK Change & Transformation team sits within the wider UK Insurance Operations function and reports into UK COO.\nThe UK Change and Transformation team play a vital role in delivering improvements into those operational teams which support Underwriting, Claims and other support functions, whilst at the same time undertaking transformation activities with which to broaden, and better control the services provided by these teams.\nLocation: This position will be based out of our London office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.\nOur business, your impact, our opportunity:\nWhat you’ll be doing:\nThe Business Change Manager is accountable for defining and leading the business change management approach across the transformation portfolio, ensuring that organisational change is effectively understood, communicated, adopted and embedded.\nOperating across multiple business functions and programmes, the role provides functional leadership and subject matter expertise in change impact assessment, stakeholder engagement, communications, business readiness, training and adoption.\nThe role acts as a strategic partner to programme leadership and senior business stakeholders, influencing change priorities, managing cumulative organisational impacts and ensuring transformation investments deliver sustainable business outcomes.\nThis is a hands-on role requiring someone who is highly personable, organised and comfortable engaging with colleagues at all levels of the organisation.\nChange Impact Assessment & Business Readiness\nOwn and lead the change impact assessment framework across the transformation portfolio, ensuring a consistent and structured approach to identifying impacts on people, processes, roles, controls and ways of working.\nWork across business functions and programme teams to assess cumulative change impacts, identify competing priorities and proactively address organisational capacity and readiness risks.\nProvide expert guidance to senior business stakeholders on the scale, complexity and implications of proposed changes, influencing implementation strategies and business readiness decisions.\nEstablish and oversee business readiness criteria, ensuring impacted functions are adequately prepared to transition into new operating models and ways of working.\nChange Communication & Stakeholder Engagement\nOwn and drive the change communications strategy across the transformation portfolio, ensuring consistent, coordinated and targeted messaging aligned to business priorities.\nEngage and influence senior leaders and cross-functional stakeholders to build alignment, address resistance and secure active sponsorship of change initiatives.\nTranslate complex transformation initiatives into clear business narratives, articulating the rationale, benefits and implications of change for different stakeholder groups.\nAct as a trusted adviser to programme leadership and business sponsors, shaping communication approaches that build organisational confidence and commitment to change.\nChange Adoption and Benefit Realisation\nDefine and own the change adoption framework across the transformation portfolio, establishing consistent approaches to measuring adoption, behavioural change and the sustainability of new ways of working.\nPartner with senior business leaders and operational teams to embed change into day-to-day operations, ensuring new processes, systems and responsibilities are effectively adopted.\nIdentify and challenge barriers to adoption, influencing business leaders and programme teams to implement corrective interventions where required.\nEstablish adoption measures and provide executive-level visibility of progress, risks and interventions, ensuring that change initiatives translate into measurable business outcomes.\nTraining and User Preparation\nOwn the overarching training and user preparation strategy for transformation initiatives, ensuring learning interventions are proportionate to the complexity and scale of business change.\nWork across programme teams, subject matter experts and operational leadership to define training requirements, delivery approaches and readiness standards.\nOversee the coordination and effectiveness of training activities, ensuring impacted colleagues have the knowledge, capability and confidence to operate within new processes and systems.\nEvaluate training effectiveness and user preparedness, escalating capability gaps and influencing remediation plans ahead of implementation.\nChange Governance, Strategy & Portfolio Oversight\nOwn and continuously develop the organisation's business change management approach, frameworks, standards and methodologies, ensuring consistent application across the transformation portfolio.\nShape the change management strategy and priorities in partnership with the Head of Transformation, aligning change interventions to the organisation's strategic objectives and delivery roadmap.\nProvide a portfolio-wide view of organisational change, identifying cumulative impacts, dependencies, competing priorities and risks to successful adoption.\nServe as the functional subject matter expert for business change management, providing professional challenge, direction and guidance to programme managers, business leaders and delivery teams.\nProvide senior management with clear insight into organisational readiness, adoption risks and change effectiveness, influencing investment, sequencing and implementation decisions.\nSkills & Experience\nExperience supporting organisational, operational, process or technology change.\nStrong interpersonal skills and the ability to quickly build relationships and trust.\nExcellent written and verbal communication skills.\nThe ability to communicate complex change in a simple and engaging way.\nExceptional PowerPoint skills\nExperience of stakeholder engagement, communications, training or change adoption.\nStrong organisational skills with the ability to work across several initiatives simultaneously.\nAn ability to understand how different changes may collectively impact business teams.\nA pragmatic, hands-on approach and willingness to get involved in delivery.\nGood judgement and an ability to recognise where colleagues or teams may need additional support through change.\n15 years+ experience of which 5+ year should be in Change Management \nFormal change-management qualifications or experience of methodologies such as Prosci/ADKAR would be useful, but practical experience and the ability to engage effectively with people are more important.\nPersonal Attributes\nWe are looking for someone who is:\nPersonable and approachable - naturally builds relationships and makes it easy for people to share concerns and feedback.\nA strong communicator - able to tailor messages to different audiences and make change understandable.\nCurious - takes time to understand how people actually work and how proposed changes will affect them.\nPragmatic - focuses on what will genuinely help a change land rather than applying methodology for its own sake.\nOrganised - comfortable maintaining visibility across multiple changes and stakeholder groups.\nCollaborative - works effectively with project teams, business leaders and colleagues across functions.\nEmpathetic - understands that individuals and teams experience change differently and adapts their approach accordingly.\nExperience supporting organisational, operational, process or technology change.\nStrong interpersonal skills and the ability to quickly build relationships and trust.\nWhat Success looks like\nSuccess in this role means that colleagues know what is changing, understand why it is changing, are prepared for it and are able to adopt the new way of working effectively.\nIt also means that the organisation has better visibility of the cumulative impact of change, allowing significant changes to be communicated, sequenced and landed in a coordinated way.\nAt Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.\nOur compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms. The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.\nWe continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.\nBelow is a summary of some of the benefits we offer, which may vary depending on the country:\nHealth & Wellness Benefits\nRetirement & Savings Plans\nGlobal Parental Leave & Adoption Assistance\nEmployee Assistance Program\nTuition Reimbursement & Professional Qualification benefits\nWho we are and what we stand for:\nAt Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values-Accountability, Agility, Collaboration, Development, and Integrity-we build trust and support one another to achieve our goals worldwide.\nLife at Sompo | Sompo\nOur values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. 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