{"id":1881616,"url":"https://alion.io/job/sonae-arauco-workplace-technology-collaboration-support-analyst","title":"Workplace Technology & Collaboration Support Analyst","company":{"id":1917859,"name":"Sonae Arauco","domain":"sonaearauco.com","url":"https://alion.io/company/sonaearauco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maia, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-19T21:00:51Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Our Value Proposition\nCreating wood-based solutions for a better life, a better future and a better planet is Sonae Arauco's vision and underpins the purpose of around 2,600 employees in nine countries, who are proud to belong to a company whose portfolio contributes to building a more sustainable world.\nTo support this vision, we are looking for motivated professionals with the ambition to take the company further. In this role, you will join a team focused on ensure the maximum availability and performance of equipment and facilities, and contribute to a circular economy model.\nThe impact of your role\nAs an IT Support Analyst, you will play a key role in ensuring a secure, efficient, and productive digital workplace. By providing expert support for Microsoft 365 and collaboration tools such as Teams, SharePoint, OneDrive, and Outlook, you will directly contribute to operational continuity, enhance productivity, and strengthen cybersecurity. Your work will enable employees to fully leverage collaboration platforms, support digital transformation initiatives, and improve the overall experience of the workplace.\nMain responsibilities\nProvide on-site and remote technical support for workplace technology and Microsoft 365 collaboration platforms.\nManage and resolve support tickets, ensuring proper documentation and adherence to internal procedures.\nAssist in maintenance, configuration, and troubleshooting of hardware, software, printers, mobile devices, and collaboration tools.\nSupport equipment logistics and workplace technology inventory management.\nPromote and ensure compliance with cybersecurity and collaboration platform best practices.\nGuide users in the effective use of Microsoft collaboration tools, supporting training, adoption, and problem-solving.\nDiagnose and resolve technical incidents, documenting solutions for future reference.\nContribute to continuous improvement of workplace technology and collaboration services, identifying opportunities for innovation and efficiency.\nCollaborate with cross-functional teams to support strategic business objectives and facilitate the integration of new features and tools.\nDesired profile\nWe are looking for a proactive, analytical, and communicative professional who thrives in a team-oriented environment and can work effectively under pressure. You must be passionate about technology and committed to continuous improvement and innovation.\nWhat you must have:\nBachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.\n3-5 years of experience in technical support, helpdesk, or workplace technology roles, including Microsoft 365 collaboration platforms.\nStrong knowledge of hardware, software, networking, and security fundamentals.\nExperience with Active Directory, Intune, and Microsoft 365 administration (Windows, Teams, SharePoint, OneDrive, Outlook, Excel).\nAbility to troubleshoot and resolve issues with collaboration tools such as Teams and SharePoint Online.\nExcellent communication skills, with ability to guide users in adopting workplace and collaboration technologies.\nFluency in Portuguese and English.\nWhat we consider a nice to have:\nExperience with custom solution deployment and integration within the Microsoft 365 environment.\nPrior exposure to process improvement initiatives or workplace technology optimization projects.\nKnowledge of digital workplace trends and modern collaboration strategies.\nWhat we offer:\nIntegration into a solid, international company.\nCulture focused on innovation and sustainability.\nOpportunities for personal and professional development.\nContinuous training.\nAttractive remuneration and benefits policy.\nOur way of being\nAt Sonae Arauco, we value attitudes and behaviours that reflect our organizational culture. Based on respect, ethics and multiculturalism, we have created an environment where all voices are heard. We know that innovation stems from diversity of perspectives and that talent flourishes in environments where people feel heard and valued. In this context, we expect all Sonae Arauco employees to adopt the following behaviours:\nCultivate strong partnerships with all stakeholders.\nFind value-based solutions.\nTake initiative.\nWork as a team.\nBe ambitious.\nThink innovatively and simplify.\nBuild trust.\nInspire by example.","description_format":"text","description_chars":4319,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","Natural Resources"],"lifecycle":[{"event":"open","at":"2026-10-05T00:05:27Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.45,"age_days":41,"expected_fill_days":24,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sonae-arauco-workplace-technology-collaboration-support-analyst","json_url":"https://alion.io/job/sonae-arauco-workplace-technology-collaboration-support-analyst.json","meta":{"generated_at":"2026-10-20T00:34:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1917859},"rest":"https://alion.io/mcp/rest/get_company?id=1917859"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonae-arauco-workplace-technology-collaboration-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonae-arauco-workplace-technology-collaboration-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonae-arauco-workplace-technology-collaboration-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonae-arauco-workplace-technology-collaboration-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonae-arauco-workplace-technology-collaboration-support-analyst"}]}