# Helpdesk Engineer

Position description In this full-time Helpdesk Engineer role within Sonar’s End-User Technologies squad, you will keep our global workforce productive by delivering reliable technical support and continuously improving the employee IT experience. You will independently own and resolve technical requests across identity, endpoints, and SaaS applications from investigating complex, MFA and access issues to troubleshooting operating-system and application faults, while supporting end-to-end onboarding, offboarding, and day-to-day service delivery What you will do Fulfill software access requests across our SaaS estate using identity provider group membership and in-application playbooks Execute new-hire onboarding and offboarding end to end: preparing and enrolling laptops, provisioning accounts and access, sending onboarding invitations, adding people to Slack channels and distribution lists, acting as the assigned first-day support contact for new joiners, and confirming equipment return on exit Own a defined set of more technical requests as you ramp - creating and updating technical and service accounts, investigating MFA lockouts that go beyond a simple reset, triaging applica

- **Id**: 3957678
- **Url**: <https://alion.io/job/sonarsource-helpdesk-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Austin, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-09T09:27:25Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-09T09:40:42Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4070
- **Description truncated**: no
- **Benefits**: Company events
- **Relocation offered**: no
- **Industries**: Application Security, Software Testing & QA, Developer Tools

## Company

- **Id**: 4925
- **Name**: SonarSource
- **Domain**: sonarsource.com
- **Url**: <https://alion.io/company/sonar>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: A
- **Score**: 92
- **Open postings**: 99
- **Ghost share**: 0
- **Stale share**: 0.131
- **Repost share**: 0
- **Time to fill p50 days**: 88
- **Computed at**: 2026-11-09T06:03:00Z

## Technologies

- **AI Agents** — Optional: no
- **ITSM** — Optional: no
- **Jira** — Optional: no
- **Service Desk** — Optional: no
- **Slack** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-09T09:40:42Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 88
- **Reasons**: conf:2, win:early, comp:brand
- **Computed at**: 2026-11-09T11:41:58Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.