Renewal Specialist - SaaS Contracts

Why this role is so important

Sonatype is a fast-growing software company helping companies manage their open-source software supply chains. As a subscription-based business, our success hinges on our ability to renew and expand existing customer accounts. Fortunately, our customers trust Sonatype and value our solutions. This trust is demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription industry. As we grow, we must maintain and even increase this rate.

About the Position

We are looking for a passionate, reliable, and highly competent Renewal Specialist. This position may be appealing if you’re early in your career, are a contracts/accounting specialist looking for a change, or are looking for a path to a customer-facing career.

You will be accountable for proactively working through to on-time completion of renewing software subscriptions. You will monitor contract renewal terms and engage with customers to determine the best approach to retaining and even expanding the Sonatype footprint. And since there can be hiccups along the way, you will need to tap into your seasoned judgment in non-routine renewal situations to ensure customer success while maintaining subscription integrity and profitability.

What You will do

• Work closely with Sales, Customer Success, and Accounting to efficiently close a set of renewals and related expansions
• Review customer renewal information, usage data, and subscription history to ensure mutual agreement on the appropriate renewal options
• Proactively identify future renewals, connecting with the customer well before the expiration date to ensure on-time execution of renewals.
• Educate customers on relevant subscription options based on their current and future product and service goals
• Coordinate the preparation of renewal quotes and ordering documents and ensuring their mutual execution and processing per Sonatype’s policies and procedures
• Help ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied.

What we are seeking

• Experience in a high-volume activity environment, managing multiple priorities and competing demands while focusing on the primary goal.
• Ability to discuss contract compliance, expansions, and product pricing with customers
• Extreme attention to detail to ensure customers execute contract paperwork accurately and on time
• Experience with Salesforce.com or other CRM systems.
• Ability to work odd hours and or additional hours supporting global customers during times of critical volumes
• Interest in learning about modern software development and associated technologies
• Advanced professional English proficiency required. Legal or professional working English, not conversational level.

What we are proud of

• 2025 Visionary in Gartner® Magic Quadrant™ for Application Security Testing!
• 2025 AI Compliance Solution of the Year - AI Breakthrough Awards
• 2025 DEVIES Award to our SBOM Manager for a new product for its innovation and impact in developer technology
• 2024 Industry Leader in Forrester-Wave for Software Composition Analysis (2024 Q4 report)
• Constellation AST Shortlist: Sonatype has been listed on the Constellation ShortList™ for Application Security Testing for 2024
• Data Breakthrough Awards: Sonatype was announced as a 2024 winner in the "Open Source Data Solution of the Year."
• SD Times: Best in Show Security
• Fast Company Best Workplaces for Innovators 2024
• The Herd Top 100 Private Software Companies 2024.
• Diversity & Inclusion Working Groups
• Parental Leave Policy
• Paid Volunteer Time Off (VTO)