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As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components-Maven Central.\nOur groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations-including 70% of the Fortune 100-and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.\nFrom inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com\nWhat you'll do:\nDebug and troubleshoot incidents with Sonatype products and solutions\nReproduce defects and file actionable issues for product engineering\nReplicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)\nRepresent Technical Support and customer interests in Engineering and Product Management discussions\nAssist product management in developing and prioritizing enhancement lists\nSummarize, communicate, and escalate customer experiences to management\nContribute to and maintain our Knowledge Base\nContribute to our diagnostic tools and utilities, and create new ones\nRespond to customer inquiries via support cases, email, chat, and phone\nWho you are:\n4+ years experience supporting complex enterprise software solutions\n Strong ability to read and understand Java code is necessary\nExperience using Rest APIs\nExperience with testing and/or development of production quality Java based web applications\nSolid experience with Linux command line tools\nExperience with SQL databases (PostgreSQL is a plus)\nExperience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)\nExperience with scripting languages (Python, Bash, Typescript, etc.)\nExperience with a major cloud platform like AWS, Azure or GCP\nExperience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)\nExperience with container technology like Docker, Kubernetes or similar.\nExceptional communication skills --> Written and verbal\nSolid English proficiency\n Very good problem solver! 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