{"id":1488698,"url":"https://alion.io/job/sonepar-customer-service-representative","title":"Customer Service Representative","company":{"id":1942969,"name":"Sonepar","domain":"sonepar.com","url":"https://alion.io/company/sonepar-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Porte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":317},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"closed","first_seen_at":"2026-09-26T02:00:00Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-03T17:51:05Z","board_verified":false,"closed_at":"2026-10-03T17:51:05Z","days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"There’s a Place for You at Summit Electric Supply.\nA career at Summit Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.\nBeing “Powered by Difference” means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.\nTitle: Customer Service Representative (CSR II)\nReports to: Operations Manager or Service Center Manager\nCustomers served: External -- Customers, vendors, manufacturers’ representatives, and other suppliers. Internal - Summit’s warehouse and counter sales associates, Account Managers, Operations Manager and Service Center Manager\nRole Summary \nThe Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.\nThoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services\nDevelop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs\nAssist customers over the phone or via internet with orders, quotations, and product questions\nNegotiate profitable pricing with both customers and suppliers\nProactively follow up on customer orders, challenges, and needs\nResolve customer concerns and issues as efficiently and effectively as possible\nAssist counter and warehouse associates as needed\nEssential Qualifications and Experience\nExcellent interpersonal and communication skills, both oral and written\nTime management - ability to organize and manage multiple priorities and meet deadlines\nFlexibility - ability to effectively adapt to change\nHigh school diploma or GED\nBeneficial Skills and Experience \nAbility to perform duties with minimal supervision\nCompletion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)\n3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment\nPhysical Challenges\nConsistent sitting for hours at a time\nConsistent use of keyboard and mouse\nMust be able to lift 5 pounds on a regular and consistent basis\nAbility to climb stairs on occasion\nMajority of job is located inside office during regular office hours of operation\nDirect Reports: No direct reports\nFLSA Status: Non-exempt hourly\nWhat We Offer You\nWe offer great family-friendly benefits to full-time associates:\n\nHealthcare plans\nDental & vision\nPaid time off\nPaid parental leave\n401(k) retirement savings with company match\nProfessional and personal development programs\nOpportunity to become a shareholder\n\nEmployer-paid short- and long-term disability\nEmployer-paid life insurance for spouse and dependents\nRobust wellness program\nGym reimbursement\nEmployee Referral Program\nEmployee Assistance Program (EAP)\n\nSummit Electric Supply offers tuition reimbursement, and earned wage access.\nWe’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.\nLearn More About Us\nGet to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/SummitElectricSupply/\nhttps://www.linkedin.com/company/summit-electric-supply/\nhttps://www.youtube.com/user/SummitElectricSupply\nLearn more at https://summit.com/about-us\nSummit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us\nEqual Employment Opportunity Statement\nSonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.\nSonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email .","description_format":"text","description_chars":5322,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Hardware","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-30T00:08:06Z"},{"event":"close","at":"2026-10-03T17:51:05Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/sonepar-customer-service-representative","json_url":"https://alion.io/job/sonepar-customer-service-representative.json","meta":{"generated_at":"2026-10-08T00:11:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":73,"day_limit":5000,"remaining_today":4927,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1942969},"rest":"https://alion.io/mcp/rest/get_company?id=1942969"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonepar-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonepar-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonepar-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonepar-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonepar-customer-service-representative"}]}