{"id":1488719,"url":"https://alion.io/job/sonepar-onsite-support-specialist-mckinney","title":"Onsite Support Specialist - McKinney","company":{"id":1942969,"name":"Sonepar","domain":"sonepar.com","url":"https://alion.io/company/sonepar-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":87000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":565},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T17:12:25Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"There’s a Place for You at Summit Electric Supply.\nA career at Summit Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.\nBeing “Powered by Difference” means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.\nTitle: Onsite Support Specialist - People Manager\nReports to: Service Center Manager or Regional Operations Manager\nDirect Reports: Onsite Summit associates (warehouse, support, or operational staff assigned to the customer site)\nRole Summary\nThe Onsite Support Specialist serves as Summit’s onsite people leader and operational manager at a customer location. This role is the primary authority for all Summit employees, operations, and service delivery at the site, with full responsibility for people management, daily operations, customer satisfaction, safety, and inventory accuracy.\nThis position functions similarly to a Warehouse Manager, with accountability for staffing, training, performance management, and operational execution-while also acting as the senior customer-facing Summit representative. The role sets expectations, drives performance, and ensures adherence to Summit policies, processes, and service standards.\nPeople Leadership & Management\nProvide direct leadership and supervision to all Summit employees assigned to the customer site.\nResponsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.\nConduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.\nEnsure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.\nFoster a culture of accountability, professionalism, teamwork, and continuous improvement.\nServe as the primary escalation point for employee issues, customer concerns, and operational challenges.\nOperational Management\nOwn the day-to-day execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.\nPlan, assign, and prioritize work to meet customer demand and Summit performance standards.\nIdentify inefficiencies, risks, or gaps and implement corrective actions.\nMaintain the physical condition, organization, and safety of the onsite storeroom or warehouse area.\nLead and sustain Lean / 5S practices and continuous improvement initiatives at the site.\nCustomer & Stakeholder Management\nAct as the primary Summit representative at the customer location.\nBuild and maintain strong working relationships with customer leadership and frontline personnel.\nProactively address service issues, inventory challenges, and process improvements.\nCommunicate regularly with Summit sales, warehouse, supply chain, and operations leadership to ensure alignment.\nRepresent Summit professionally and ensure the customer experience reflects Summit’s standards and brand.\nInventory, SAP & Compliance Responsibilities\nMaintain ownership of inventory accuracy, including cycle counts, reconciliations, adjustments, and reporting.\nEnsure proper use of SAP, including order entry, goods movements, returns, invoicing, and reporting.\nTrain and hold team members accountable for correct SAP usage and documentation.\nEnsure all onsite activities meet audit, compliance, and internal control standards.\nWarehouse & Material Handling Oversight\nOversee receiving, stocking, picking, staging, and issuing of material.\nEnsure proper bin maintenance, labeling, and product storage.\nStep in as needed to support material handling activities while maintaining leadership oversight.\nEnsure safe operation of warehouse equipment and adherence to safety protocols.\nEssential Qualifications & Experience\n3-5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.\nDemonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.\nStrong SAP proficiency required.\nProven ability to manage operations independently with limited supervision.\nStrong customer service orientation with the ability to manage complex customer relationships.\nAbility to influence, lead, and hold others accountable without direct daily oversight from leadership.\nStrong organizational, communication, and time-management skills.\nValid driver’s license and ability to meet site requirements.\nPreferred Experience\nPrevious warehouse manager, operations supervisor, or onsite manager experience.\nVendor-Managed Inventory (VMI) or embedded customer site experience.\nLean, 5S, or continuous improvement leadership exposure.\nExperience working with electrical products and distributors.\nCompletion of EPEC Bronze, Silver, or Gold.\nPhysical Requirements\nAbility to lift 50+ pounds regularly.\nAbility to stand, walk, climb stairs, and perform warehouse activities as required.\nAbility to operate standard warehouse equipment.\nFLSA Status: Exempt\nWhat We Offer You\nWe offer great family-friendly benefits to full-time associates:\n\nHealthcare plans\nDental & vision\nPaid time off\nPaid parental leave\n401(k) retirement savings with company match\nProfessional and personal development programs\nOpportunity to become a shareholder\n\nEmployer-paid short- and long-term disability\nEmployer-paid life insurance for spouse and dependents\nRobust wellness program\nGym reimbursement\nEmployee Referral Program\nEmployee Assistance Program (EAP)\n\nSummit Electric Supply offers tuition reimbursement, and earned wage access.\nWe’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.\nLearn More About Us\nGet to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.” https://www.facebook.com/SummitElectricSupply/\nhttps://www.linkedin.com/company/summit-electric-supply/\nhttps://www.youtube.com/user/SummitElectricSupply\nLearn more at https://summit.com/about-us\nSummit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us\nEqual Employment Opportunity Statement\nSonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.\nSonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email .","description_format":"text","description_chars":7769,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Hardware","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-09-30T00:08:06Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.626,"p_room":0.55,"age_days":24,"expected_fill_days":20,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/sonepar-onsite-support-specialist-mckinney","json_url":"https://alion.io/job/sonepar-onsite-support-specialist-mckinney.json","meta":{"generated_at":"2026-10-19T18:06:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1942969},"rest":"https://alion.io/mcp/rest/get_company?id=1942969"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonepar-onsite-support-specialist-mckinney"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonepar-onsite-support-specialist-mckinney"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonepar-onsite-support-specialist-mckinney"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonepar-onsite-support-specialist-mckinney\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonepar-onsite-support-specialist-mckinney"}]}