Guest Experience Supervisor
First seen by Alion on Sep 27, 2026.
Guest Experience Supervisor
Employment Type: Full-Time
Department: Guest Experience
Location: Song Saa Private Island, Krong Koh Rong, Preah Sihanouk, Cambodia (Remote Island Setting)
Salary: Negotiable, based on qualifications and experience
Key Responsibilities
Deliver exceptional, personalised guest service throughout the guest journey.
Handle guest enquiries, requests, feedback, and complaints professionally.
Coordinate guest arrivals, departures, transfers, and resort activities.
Supervise and support the Guest Experience team to maintain excellent service standards.
Work closely with other departments to ensure seamless guest experiences.
Maintain accurate guest records and uphold resort policies and procedures.
Conduct team briefings, provide coaching, and support staff development.
Ensure compliance with health, safety, and emergency procedures.
What We Offer
Competitive salary plus Service Charge
Accident Insurance, Life Insurance, and NSSF
Public Holidays, Annual Leave, and Sick Leave
Accommodation and 3 meals provided
Uniform and personal laundry service
Staff gym and on-site clinic
Annual staff trip and team activities
Learning and career development opportunities
The opportunity to work at one of Cambodia's leading luxury island resorts
How to Apply
Please send your updated CV and a cover letter to [email protected].
Only shortlisted candidates will be contacted.
Join Song Saa Private Island and help create unforgettable experiences in one of Cambodia's most beautiful island destinations.
What We're Looking For
Previous experience in Guest Experience, Front Office, or Hospitality Operations.
Strong leadership, communication, and interpersonal skills.
Good problem-solving and organisational abilities.
Passion for delivering outstanding luxury guest experiences.
Good English; additional languages are an advantage.