{"id":1714314,"url":"https://alion.io/job/song-saa-guest-experience-supervisor","title":"Guest Experience Supervisor","company":{"id":3200581,"name":"Song Saa","domain":"songsaa.com","url":"https://alion.io/company/songsaa","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Sihanoukville, Cambodia"],"countries":["KH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":30000,"period":"year","method":null,"sample_n":16960},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T17:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-27T17:00:00Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Job DescriptionGuest Experience Supervisor\n\nEmployment Type: Full-Time\n\nDepartment: Guest Experience\n\nLocation: Song Saa Private Island, Krong Koh Rong, Preah Sihanouk, Cambodia (Remote Island Setting)\n\nSalary: Negotiable, based on qualifications and experience\n\nKey Responsibilities\n\nDeliver exceptional, personalised guest service throughout the guest journey.\n\nHandle guest enquiries, requests, feedback, and complaints professionally.\n\nCoordinate guest arrivals, departures, transfers, and resort activities.\n\nSupervise and support the Guest Experience team to maintain excellent service standards.\n\nWork closely with other departments to ensure seamless guest experiences.\n\nMaintain accurate guest records and uphold resort policies and procedures.\n\nConduct team briefings, provide coaching, and support staff development.\n\nEnsure compliance with health, safety, and emergency procedures.\n\nWhat We Offer\n\nCompetitive salary plus Service Charge\n\nAccident Insurance, Life Insurance, and NSSF\n\nPublic Holidays, Annual Leave, and Sick Leave\n\nAccommodation and 3 meals provided\n\nUniform and personal laundry service\n\nStaff gym and on-site clinic\n\nAnnual staff trip and team activities\n\nLearning and career development opportunities\n\nThe opportunity to work at one of Cambodia's leading luxury island resorts\n\nHow to Apply\n\nPlease send your updated CV and a cover letter to .\n\nOnly shortlisted candidates will be contacted.\n\nJoin Song Saa Private Island and help create unforgettable experiences in one of Cambodia's most beautiful island destinations.\nJob RequirementsWhat We're Looking For\n\nPrevious experience in Guest Experience, Front Office, or Hospitality Operations.\n\nStrong leadership, communication, and interpersonal skills.\n\nGood problem-solving and organisational abilities.\n\nPassion for delivering outstanding luxury guest experiences.\n\nGood English; 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