{"id":1607309,"url":"https://alion.io/job/sonnys-bbq-operations-systems-knowledge-manager","title":"Operations Systems & Knowledge Manager","company":{"id":2087864,"name":"Sonny's BBQ","domain":"sonnysbbq.com","url":"https://alion.io/company/sonnysbbq","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winter Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T15:36:45Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-04T08:28:27Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Description\nGeneral Purpose\nThe Operations Systems & Knowledge Manager supports the foundation of Sonny's restaurant operations by capturing the knowledge, processes, and tools teams use every day and serving as a voice for operations across the business. This role translates restaurant operations into clear, usable systems and represents operations to ensure systems, standards, and brand work can scale across the restaurant system. The role is heavily focused on building systems and tools, while also serving as an external representative for operations.\nEssential Duties (including, but not limited to):\nKnowledge Capture & Governance (30%)\nCapture how our restaurants run, pulling knowledge from the people and processes that hold it today.\nInventory, clean up, and consolidate operational content to one trusted source of truth per topic; design the taxonomy, templates, and naming standards that keep it consistent.\nEstablish and maintain governance: assign an owner and review cadence to every piece of content so it stays current and trusted.\nOperational Tools (30%)\nBuild the decision guides that take a manager from a problem (food quality, cost) to the cause and the fix, grounded in Sonny's menu.\nBuild the daily operations and money/cost tools managers use (i.e., line checks, logs, handoffs, sales reconciliation, inventory, invoice, and P&L aids)\nDefine an owner and review cadence per tool so nothing goes stale\nBack-Office Systems & Recipe Management (15%)\nMaintain the back-office database, including menu item links and recipe updates.\nKeep recipe, menu, and operations database software accurate, current, and organized.\nPartner with the Director and IT on operational systems and data accuracy.\nMarketing Relationship & Voice of Operations (15%)\nOwn the operations relationship with marketing as partner and point of contact.\nServe as the on-site operations presence for commercial shoots, ensuring what is shown reflects how the food and the restaurants really work.\nRepresent operations in cross-functional work so the operational reality is reflected.\nCulinary Partnership (10%)\nCollaborate with the chef and culinary team so recipes, methods, and food knowledge is captured accurately and represented well.\nPerforms other duties as assigned.\nRequired Knowledge, Skills, and Abilities\nKnowledge of Sonny's brand, menu, and restaurant operations.\nSystems thinker who imposes structure on messy information and builds things that do not exist yet.\nDeep understanding of how a restaurant actually runs, ideally from having done it.\nStrong communicator who can represent operations credibly to marketing, on set, and across the business.\nComfortable-owning both heads-down build work and outward-facing relationships.\nProject and change management skills, with the ability to guide updates, rollouts, and cross-functional process changes from planning through execution.\nStrong writing and organization; builds knowledge and tools that hold up in the field.\nRequired Education and Experience\nBachelor's degree in Hospitality Management, Business, or a related field, or equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.\nDemonstrated experience building documentation, tools, or knowledge systems from scratch.\nComfort representing a function cross-functionally, including with marketing or creative teams.\nHands-on restaurant or multi-unit operations experience preferred.\nCulinary or food-knowledge exposure preferred.\nExperience with Microsoft Office Suite.\nPhysical Demands and Working Environment\nThe physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the team member is regularly required to sit, talk, and hear, and frequently to use hands and fingers to handle or feel. This position requires the ability to occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision.\nWhen working in restaurants or the field, the employee is regularly required to stand for prolonged periods, handle products, tools, paperwork, and equipment, and communicate with Guests, Managers, and Team Members. The work may involve some bending, standing, or walking. Job duties are not physically strenuous. The noise level is usually moderate. Moderate travel is required in this position.","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Games","Gift Cards & Loyalty Programs","Coupons, Deals & Cashbacks"],"lifecycle":[{"event":"open","at":"2026-10-01T19:57:29Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.382,"p_room":0.55,"age_days":46,"expected_fill_days":37,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/sonnys-bbq-operations-systems-knowledge-manager","json_url":"https://alion.io/job/sonnys-bbq-operations-systems-knowledge-manager.json","meta":{"generated_at":"2026-11-04T12:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2087864},"rest":"https://alion.io/mcp/rest/get_company?id=2087864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonnys-bbq-operations-systems-knowledge-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonnys-bbq-operations-systems-knowledge-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonnys-bbq-operations-systems-knowledge-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonnys-bbq-operations-systems-knowledge-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonnys-bbq-operations-systems-knowledge-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1607309}},{"tool":"search_jobs","arguments":{"company":"sonnysbbq.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1607309},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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