{"id":2873729,"url":"https://alion.io/job/sonoco-associate-customer-service","title":"Associate - Customer Service","company":{"id":1821341,"name":"Sonoco","domain":"sonoco.com","url":"https://alion.io/company/sonoco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":71,"ghost_share":0,"stale_share":0.845,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santa Clara, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-18T00:00:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-27T05:30:11Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Objetivo del puesto\nBrindar una atención integral y oportuna a los clientes, asegurando el cumplimiento de sus requerimientos, el seguimiento de pedidos y la resolución de incidencias, contribuyendo a la satisfacción del cliente y al logro de los objetivos comerciales de la empresa.\nResponsabilidades principales\nAdministrar la cartera de clientes asignada.\nSubir al sistema Oracle y dar seguimiento a órdenes de compra desde su recepción hasta la entrega.\nInformar oportunamente al cliente cualquier desviación en fechas de entrega.\nCoordinar con Producción, Planeación, Embarques y Calidad el cumplimiento de los pedidos.\nAtender y dar seguimiento a reclamaciones de clientes.\nMantener comunicación constante con los clientes respecto al estatus de sus pedidos.\nElaborar reportes e indicadores de ventas.\nDetectar oportunidades de mejora en los procesos de atención al cliente.\nParticipar en reuniones con clientes cuando sea requerido.\nParticipar en reuniones internas enfocadas al servicio del cliente\nRequisitos\nLicenciatura concluida en Administración, Comercio, Ingeniería o afín.\nExperiencia en Servicio al Cliente, Ventas internas o Administración de pedidos.\nConocimiento en procesos de manufactura, logística o cadena de suministro (deseable ramo papelero).\nManejo de ERP / sistemas de órdenes de compra (deseable ORACLE).\nExcel intermedio.\nInglés intermedio (deseable).\nAlta orientación al cliente y seguimiento.\nConocimiento en metodología de mejora continua.\nCRM (deseable)\nCompetencias\nComunicación efectiva.\nOrganización y control administrativo.\nTrabajo en equipo.\nSentido de urgencia.\nAnálisis y solución de problemas.\nIndicadores\nNivel de servicio al cliente.\nOTIF (On Time In Full).\nTiempo de respuesta al cliente.\nTiempo de cierre de reclamaciones.\nNúmero de incidencias por falta de comunicación.\nSatisfacción del cliente.\nExactitud en la captura de pedidos.\nIndicadores de ventas por definir\nOfrecemos\nSueldo competitivo.\nPrestaciones superiores a las de ley.\nFondo de ahorro.\nSeguro de gastos médicos mayores.\nEstabilidad y desarrollo profesional.\nWe are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any 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