{"id":2082495,"url":"https://alion.io/job/sonoco-customer-service-representative","title":"Customer Service Representative","company":{"id":1821341,"name":"Sonoco","domain":"sonoco.com","url":"https://alion.io/company/sonoco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":65,"ghost_share":0,"stale_share":0.892,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berkel en Rodenrijs, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":86},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T10:58:49Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T01:56:41Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Vacature\nWe zijn opzoek naar een Customer Service Representative voor onze locatie in Berkel & Rodenrijs. De functie is voor 24 uur per week.\nDe Customer Service Representative is een belangrijke schakel in de communicatie tussen de klant en leveranciers enerzijds en de verschillende afdelingen anderzijds. De Customer Service Representative dient in lijn met de strategie van de onderneming klantgericht, kwalitatief, innoverend en service gericht te werken.\nTAKEN, BEVOEGDHEDEN EN VERANTWOORDELIJKHEDEN:\nBehandelen van schriftelijke inkomende orders, afroepen en mutaties, zodanig dat levering aan afnemers tijdig en correct plaatsvindt. \nMaakt paklijsten, certificaten en facturen aan.\nAdministreert alle contractuele condities van de klanten en beheert / ziet erop toe dat alle contractuele verplichtingen worden nagekomen. In geval van het niet nakomen van verplichtingen onderneemt hij hierop gepaste acties richting de klant.\nHoudt verkoopbestanden actueel en toegankelijk.\nAlle activiteiten met betrekking tot monsteraanvragen van producten door de klant.\nHandelt eventuele klachten van de klant af in overleg met één van de betreffende Supervisors.\nOndersteunt de directie, de Supervisor Customer Service, Cleanroom, Custom Molding en HR waar nodig administratief.\nBemanning van de receptie, inschrijven bezoekers en coördinatie bezoekerspas, veiligheidsbril- en schoenen.\nVerzorgen van hotelreserveringen en boeken van vliegtickets.\nNotuleert de VAM vergaderingen en werkt de notulen uit.\nBestelt en beheert de voorraad van kantoorartikelen en drukwerk.\nBeheert het mailinfo e-mailadres.\nVerplicht zich tot het navolgen van de regels die staan omschreven in zowel het arbeidsvoorwaardenreglement, bedrijfsreglement als plant policy.\nVolgt de voor zijn functie nodige opleidingen en onderricht.\nInitieert functionering- en beoordelingsgesprekken met zijn direct leidinggevende ten minste twee maal per jaar.\nHet management is bevoegd om aan het bovenstaande één of meerdere taken toe te voegen na succesvolle afronding van de nodige training(en).\nGEDRAG EN VAARDIGHEDEN:\nIn team verband kunnen werken.\nOp zakelijke wijze communiceren en contacten onderhouden.\nKlantvriendelijk, zowel ten opzichte van collega’s als externe partijen.\nPro actief, creatief, flexibel en betrouwbaar.\nEen goede kennis van de Nederlandse en Engelse taal in woord en geschrift. Duits is een pre.\nGoede computervaardigheid en ervaring met MS-Office (Word, Excel, PowerPoint).\nMinimaal MBO werk- en/of denkniveau.\nBen jij geinteresseerd in deze functie bij Sonoco?\nAls je in aanmerking wilt komen voor deze functie, solliciteer dan met je meest recente cv.\nWe are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.","description_format":"text","description_chars":3039,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Manufacturing","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-10-08T10:58:49Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.552,"p_room":0.9,"age_days":11,"expected_fill_days":30,"reasons":["conf:4","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sonoco-customer-service-representative","json_url":"https://alion.io/job/sonoco-customer-service-representative.json","meta":{"generated_at":"2026-10-21T02:20:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3508,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821341},"rest":"https://alion.io/mcp/rest/get_company?id=1821341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonoco-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonoco-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonoco-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonoco-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonoco-customer-service-representative"}]}