{"id":1491519,"url":"https://alion.io/job/sonoco-representative-customer-service","title":"Representative - Customer Service","company":{"id":1821341,"name":"Sonoco","domain":"sonoco.com","url":"https://alion.io/company/sonoco-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":52,"ghost_share":0,"stale_share":0.981,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Oakdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67760,"max":76230,"currency":"USD","period":"year","gross":null,"usd_annual":76230},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-09T01:17:05Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of “People Build Businesses” alive.\nOur talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.\nWhat you’ll be doing:\nReceives and enters customer orders, change orders and credit orders for finished goods into an ERP system.\nManages customer order releases interacting with plant production control personnel.\nServes as front line liaison between plant operations and customer operations regarding daily, weekly, and monthly requirements and associated issues. These issues include, but are not limited to, customer requirements, notices of complaint, and changes in customer demand.\nMaintains accurate and timely on-line customer forecasts. These forecasts are the basis for the entire planning and control cycle.\nAssists in monitoring shipping schedules and logistical issues with the various production plants.\nAccountable for the identification, disposition, and necessary follow-up of slow moving, aged, and/or surplus inventories.\nParticipates or initiates various customer conference calls as required. Customer visits may also be required to establish and enhance customer communications.\nInteracts with various disciplines within the supply chain including plant schedulers, PC managers, shipping, sales and corporate planning.\nWorking knowledge of associated bill of material accuracy, graphics and can configuration process.\nPlays a key role in the achievement of plant and corporate production planning and control goals.\nThis position is located in our Oakdale, California facility.\nWe’d love to hear from you if:\nAssociate’s degree or equivalent work experience\nWell-polished written communications and verbal skills\nStrong accuracy working with numbers\n3+ years of experience in customer service in a manufacturing environment is highly preferred\nProficiency with Microsoft Office (including Excel, Word and PowerPoint) and experience with ERP systems required. Ability to work with NETUI and browse functions in QAD to gather necessary tracking and reporting information.\nMust act professionally and with integrity.\nWork in a team environment with other CSRs in various supportive roles.\nAbility to multi-task in a fast paced and vibrant work environment and good follow-up\nCompensation:\nThe annual base salary range for this role is from $67,760 to $76,230.\nAt Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.\nBenefits\nMedical, dental, and vision coverage for you and your dependents, including FSA and HSA options\n401(k) retirement plan with company match\nWellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services\nPaid time off and holidays to recreate, rejuvenate and care for the health of yourself and family\nVariety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance\nTuition reimbursement\nWe are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.","description_format":"text","description_chars":4020,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Manufacturing","Science & Engineering"],"lifecycle":[{"event":"open","at":"2026-09-30T00:47:30Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.534,"p_room":0.9,"age_days":9,"expected_fill_days":21,"reasons":["conf:1","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":76230,"is_top_pay":false},"html_url":"https://alion.io/job/sonoco-representative-customer-service","json_url":"https://alion.io/job/sonoco-representative-customer-service.json","meta":{"generated_at":"2026-10-09T04:46:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4746,"day_limit":5000,"remaining_today":254,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821341},"rest":"https://alion.io/mcp/rest/get_company?id=1821341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsonoco-representative-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsonoco-representative-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsonoco-representative-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sonoco-representative-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsonoco-representative-customer-service"}]}