Account Manager

Location: Pencoed, South Wales

Time: Full-Time

Business Overview:

Sony UK Technology Centre is a division of Sony Europe Limited. We are the only manufacturing centre for Sony in Europe and have over 500 highly skilled team players who help create some of the most advanced technology on the global market. The heart of today’s operation at Pencoed is centered on the manufacture of high technology Broadcast and Professional Cameras and Systems including the latest industry leading 4K technology. Alongside this we provide contract manufacturing solutions for multiple non-Sony branded businesses. This collaborative approach to contract manufacturing has produced many commercial successes over the years, including the best-selling British computer of all time, the Raspberry Pi. Further, we are the home of a Sony customer service and solutions centre, a Business Incubation Centre and much more.

Job Outline:

The position of Account Manager will have direct responsibility for managing the relationships, requirements, and expectations of our Business Partners. The successful candidate will build and develop strong, long-term relationships with a portfolio of customers. The role also requires that the Account Manager acts as the primary commercial interface between the customer and Sony UK TEC, ensuring customer requirements are understood, communicated and delivered effectively across the business. The Account Manager will act as a Sony UK TEC Brand Ambassador, promoting the organisation's capabilities and securing follow-on business through the development of successful long-term customer relationships.

Key Responsibilities:

• Proactively develop strong customer relationships, aligning customer and Sony UK TEC business objectives.
• Take ownership of assigned customer accounts, ensuring customer satisfaction and the delivery of agreed business objectives.
• Prepare and manage customer quotations, price updates, contracts and commercial proposals.
• Support revenue growth, margin improvement and overall account profitability.
• Identify new business and growth opportunities within existing accounts.
• Monitor and respond appropriately to customer requirements, enquiries and requests, ensuring timely communication both internally and externally.
• Coordinate and manage customer issues, risks and escalations, working with internal teams to achieve effective resolution.
• Collect, interpret, and effectively communicate data, liaising between internal and external stakeholders.
• Initiate and spearhead weekly customer calls, ensuring smooth and efficient flow of information as well as Quarterly Business Reviews (QBRs).
• Support the introduction of new products (NPI), working closely with Engineering, Operations and Programme Management teams.
• Manage customer demand forecasts and communicate changes effectively across the business to support operational planning.
• Manage customer visits, open days, plant tours and site overview presentations.
• Represent Sony at meetings, networking events, exhibitions and industry functions.

Person Specification:

Essential:

• Proven experience managing customer accounts within an Account Management, Commercial Management or Customer Relationship Management environment.
• Computer literate (Microsoft Office).
• Ability to analyse, interpret and present data effectively to stakeholders at all levels of the organisation.
• Excellent communication and presentation skills with the confidence to do so. This is both internally and externally, at all levels of the business and group sizes.
• Strong commercial awareness, able to understand the business impact of decisions.
• An appreciation of the value in effective Customer Relationship Management.
• Excellent organisational skills.
• Ability to perform effectively within a fast-paced, customer-focused environment.
• Demonstrates a structured and organised approach to workload management and prioritisation.
• Ability to adapt to changing business priorities and customer requirements.
• Self-motivated with a positive, proactive attitude and the confidence to challenge existing ways of working constructively.

Desirable:

• Experience within an electronics manufacturing, engineering or product design environment is highly desirable
• Degree qualified is desirable - with subjects such Business Management or Supply Chain Management preferred.
• Knowledge and experience of change management.
• Demonstrate a flexible approach.

What we offer:

• A competitive salary
• Generous company pension scheme
• Generous life assurance
• 33 days annual leave inclusive of public holidays
• Long service holiday days
• Complimentary onsite secure car park
• Onsite gym and changing facilities
• Subsidised canteen
• Onsite Learning & Development Academy
• Private medical insurance
• Complimentary access to school holiday schemes
• Exclusive 'Staff Sales' site for Sony products
• Generous family friendly policies
• 'Refer a Friend' recruitment scheme
• Access to Employee Assistance Programme