{"id":2768453,"url":"https://alion.io/job/sony-group-account-manager","title":"Account Manager","company":{"id":125,"name":"Sony Group","domain":"sony.com","url":"https://alion.io/company/sony-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":17,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pencoed, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":95000,"period":"year","method":"role_country_seniority_unknown","sample_n":469},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T07:55:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Location: Pencoed, South Wales\nTime: Full-Time\nBusiness Overview:\nSony UK Technology Centre is a division of Sony Europe Limited. We are the only manufacturing centre for Sony in Europe and have over 500 highly skilled team players who help create some of the most advanced technology on the global market. The heart of today’s operation at Pencoed is centered on the manufacture of high technology Broadcast and Professional Cameras and Systems including the latest industry leading 4K technology. Alongside this we provide contract manufacturing solutions for multiple non-Sony branded businesses. This collaborative approach to contract manufacturing has produced many commercial successes over the years, including the best-selling British computer of all time, the Raspberry Pi. Further, we are the home of a Sony customer service and solutions centre, a Business Incubation Centre and much more.\nJob Outline:\nThe position of Account Manager will have direct responsibility for managing the relationships, requirements, and expectations of our Business Partners. The successful candidate will build and develop strong, long-term relationships with a portfolio of customers. The role also requires that the Account Manager acts as the primary commercial interface between the customer and Sony UK TEC, ensuring customer requirements are understood, communicated and delivered effectively across the business. The Account Manager will act as a Sony UK TEC Brand Ambassador, promoting the organisation's capabilities and securing follow-on business through the development of successful long-term customer relationships.\nKey Responsibilities:\nProactively develop strong customer relationships, aligning customer and Sony UK TEC business objectives. \nTake ownership of assigned customer accounts, ensuring customer satisfaction and the delivery of agreed business objectives.\nPrepare and manage customer quotations, price updates, contracts and commercial proposals.\nSupport revenue growth, margin improvement and overall account profitability.\nIdentify new business and growth opportunities within existing accounts.\nMonitor and respond appropriately to customer requirements, enquiries and requests, ensuring timely communication both internally and externally.\nCoordinate and manage customer issues, risks and escalations, working with internal teams to achieve effective resolution.\nCollect, interpret, and effectively communicate data, liaising between internal and external stakeholders.\nInitiate and spearhead weekly customer calls, ensuring smooth and efficient flow of information as well as Quarterly Business Reviews (QBRs).\nSupport the introduction of new products (NPI), working closely with Engineering, Operations and Programme Management teams.\nManage customer demand forecasts and communicate changes effectively across the business to support operational planning.\nManage customer visits, open days, plant tours and site overview presentations.\nRepresent Sony at meetings, networking events, exhibitions and industry functions.\nPerson Specification:\nEssential:\nProven experience managing customer accounts within an Account Management, Commercial Management or Customer Relationship Management environment.\nComputer literate (Microsoft Office).\nAbility to analyse, interpret and present data effectively to stakeholders at all levels of the organisation.\nExcellent communication and presentation skills with the confidence to do so. This is both internally and externally, at all levels of the business and group sizes. \nStrong commercial awareness, able to understand the business impact of decisions.\nAn appreciation of the value in effective Customer Relationship Management.\nExcellent organisational skills.\nAbility to perform effectively within a fast-paced, customer-focused environment.\nDemonstrates a structured and organised approach to workload management and prioritisation.\nAbility to adapt to changing business priorities and customer requirements.\nSelf-motivated with a positive, proactive attitude and the confidence to challenge existing ways of working constructively.\nDesirable:\nExperience within an electronics manufacturing, engineering or product design environment is highly desirable\nDegree qualified is desirable - with subjects such Business Management or Supply Chain Management preferred. \nKnowledge and experience of change management.\nDemonstrate a flexible approach.\nWhat we offer:\nA competitive salary\nGenerous company pension scheme\nGenerous life assurance\n33 days annual leave inclusive of public holidays\nLong service holiday days\nComplimentary onsite secure car park\nOnsite gym and changing facilities\nSubsidised canteen\nOnsite Learning & Development Academy\nPrivate medical insurance\nComplimentary access to school holiday schemes\nExclusive 'Staff Sales' site for Sony products\nGenerous family friendly policies\n'Refer a Friend' recruitment scheme\nAccess to Employee Assistance Programme","description_format":"text","description_chars":4942,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Film Production","Music Industry","Televisions","Digital Cameras & Photography"],"lifecycle":[{"event":"open","at":"2026-10-17T05:08:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/sony-group-account-manager","json_url":"https://alion.io/job/sony-group-account-manager.json","meta":{"generated_at":"2026-10-18T11:41:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":125},"rest":"https://alion.io/mcp/rest/get_company?id=125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsony-group-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsony-group-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsony-group-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sony-group-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsony-group-account-manager"}]}