{"id":3492268,"url":"https://alion.io/job/sony-interactive-entertainment-communityplayer-support-specialist","title":"Community/Player Support Specialist","company":{"id":51674,"name":"Sony Interactive Entertainment","domain":"sonyinteractive.com","url":"https://alion.io/company/sony-interactive-entertainment","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":86,"open_postings":35,"ghost_share":0,"stale_share":0.543,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39,"max":59,"currency":"USD","period":"hour","gross":null,"usd_annual":118000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-29T21:29:27Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T10:35:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Why Sony Interactive Entertainment?\nSony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.\nThis position is for temporary engagement through our staffing partner, Yoh Enterprise Solutions. This is a 12-month contract.\nWe are seeking a Community Support Specialist who will be focused on making MLB The Show the best place it can be for the players.\nThis specialist will work on the Community Experience teams to make sure that any issues that may arise to our players are resolved.\nResponsibilities:\nDirectly interact and support players daily via support channels.\nMaintain in-depth knowledge of MLB The Show, including gameplay mechanics.\nAssist in keeping the community environment free of harmful imagery and or general toxicity that may damage the player’s experience.\nModerating community channels when the time is needed.\nKeeping a keen eye on player reported issues and routing those issues to the correct internal teams for resolution.\nIdentify and investigate cheating, exploits, and unfair play trends.\nRecognize cheating behaviors and emerging exploit patterns.\nAnalyze player activity to detect cheating and abuse.\nInvestigate exploits and help protect game integrity.\nTrack cheating methods to support safer gameplay.\nAssist in maintaining tools to help solve player reported issues.\nRepresent the players best interests to the internal development team.\nAssist in identifying bugs and assisting in testing when the time is needed.\nRequired:\nStrong interpersonal, verbal, and written communication skills\nA strong sense of empathy and understanding\nAbility to keep a positive mindset when talking with players\nStrong problem solving and troubleshooting skills\nStrong ability to work in a communicative team environment\nSuperior organization skills\nA passion for video games and video game communities\nDesirable:\nA passion for Baseball and MLBTS\nExperience with ZenDesk or similar customer support tools\nBi-lingual (Spanish)\nAt SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. \nPlease note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location.\nIn addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more.\nThe estimated base pay range for this role is listed below, this is an hourly rate.\n$39.33—$59.04 USD\nPlease note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.\nPlease refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.\nEqual Opportunity Statement:\nSony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.\nWe strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. \nSony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.","description_format":"text","description_chars":4322,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Gaming","Media & Entertainment","Console Games","Game Development"],"lifecycle":[{"event":"open","at":"2026-10-30T00:07:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 113 · green card filings: 2","filings_12m":113,"filings_prev_12m":189,"green_card_filings_12m":2,"median_offered_wage_usd":176804,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":52,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":118000,"is_top_pay":true},"html_url":"https://alion.io/job/sony-interactive-entertainment-communityplayer-support-specialist","json_url":"https://alion.io/job/sony-interactive-entertainment-communityplayer-support-specialist.json","meta":{"generated_at":"2026-11-04T14:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21459,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51674},"rest":"https://alion.io/mcp/rest/get_company?id=51674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsony-interactive-entertainment-communityplayer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsony-interactive-entertainment-communityplayer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsony-interactive-entertainment-communityplayer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sony-interactive-entertainment-communityplayer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsony-interactive-entertainment-communityplayer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3492268}},{"tool":"search_jobs","arguments":{"company":"sonyinteractive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3492268},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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