{"id":4029859,"url":"https://alion.io/job/sony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering","title":"Senior Manager, Service Reliability/Software Engineering","company":{"id":51674,"name":"Sony Interactive Entertainment","domain":"sonyinteractive.com","url":"https://alion.io/company/sony-interactive-entertainment","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":41,"ghost_share":0,"stale_share":0.61,"repost_share":0,"time_to_fill_p50_days":51,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Leadership","role_family":"Leadership","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:49:34Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T23:38:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why Sony Interactive Entertainment?\nSony Interactive Entertainment isn’t just the Best Place to Play - it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.\nRole Overview:\nThe PlayStation Store and Commerce platform sits at the center of how millions of players around the world discover, purchase, and engage with PlayStation content. Our Technical Operations organization is responsible for ensuring these experiences remain highly available, resilient, performant, and ready to support some of the largest entertainment launches in the world.\nWe are looking for a Senior Engineering Manager to lead our Discover Operations (Site Reliability Engineering - SRE) and Sustainability Engineering teams, combining SRE, operational excellence, and full-stack software engineering to improve both the day-to-day reliability and long-term sustainability of the PlayStation platform.\nAs Senior Engineering Manager, you will lead a team of Site Reliability and Software Engineers responsible for the reliability, resilience, and sustainability of critical services supporting the Discover experience across the PlayStation ecosystem and beyond.\nYour teams will partner closely with product engineering, architecture, security, program management, and other technical operations teams to ensure our platforms are prepared for both everyday customer demand and major global business events.\nThis role goes beyond traditional production operations. You will help evolve how we operate our platforms, moving from reactive support toward proactive, data-driven, and increasingly adaptive operations leaning into the latest technology trends such as machine learning and AI.\nYou will also lead our Sustainability Engineering efforts, leading full-stack development teams to modernize and sustain critical customer experiences across PlayStation platforms while reducing operational complexity, technical debt, and long-term risk.\nWhat You’ll Be Doing:\nOwn the reliability, availability, performance, and operational health of customer-facing PlayStation Store platforms, including Catalog, Entitlements, Search, and Storefront experiences.\nEstablish and evolve SRE practices across observability, SLOs, capacity, resilience, automation, incident management, and operational readiness.\nPartner with development teams to build reliability and operability into the software lifecycle, improving production readiness and reducing operational risk.\nLead operational readiness for major launches, seasonal events, and high-traffic business moments, ensuring platforms are tested, scaled, monitored, and prepared.\nDrive continuous improvement through incident learning, automation, and systemic remediation, reducing operational toil and improving platform resilience.\nLead Sustainability Engineering and modernization efforts, addressing technical debt, lifecycle management, and legacy technology retirement.\nLeverage telemetry, operational data, and emerging AI/ML capabilities to identify risk and advance proactive, adaptive operations.\nDevelop engineering roadmaps balancing immediate operational needs with long-term reliability, modernization, and sustainability investments.\nRecruit, mentor, and develop engineers and engineering leaders while fostering a culture of ownership, technical excellence, continuous improvement, and customer focus.\nBuild strong cross-functional partnerships and clearly communicate technical health, risk, priorities, and investment needs to engineering and senior leadership.\nWhat We’re Looking For:\nSignificant experience leading software engineering, SRE, production engineering, or technical operations teams supporting large-scale distributed systems.\nDemonstrated experience managing and developing high-performing teams, including line managers, senior, and staff-level engineers.\nStrong understanding of SRE principles and practices, including availability, SLOs/SLIs, observability, incident management, capacity planning, resilience, and automation.\nExperience operating high-volume, customer-facing platforms where reliability and performance directly impact customers and the business.\nStrong technical background with the ability to engage with engineers and architects on system design, scalability, reliability, and operational tradeoffs.\nExperience partnering with software development teams to improve operability, production readiness, and resilience throughout the software lifecycle.\nProven ability to lead through complex production incidents and drive systemic improvements through post-incident learning.\nExperience developing and executing multi-quarter technical strategies and engineering roadmaps.\nStrong communication and cross-functional leadership skills, with the ability to translate complex technical issues and risks for technical and executive audiences.\nExperience with cloud-native technologies such as AWS, Kubernetes, Terraform, CI/CD platforms, and modern observability tooling.\nNice to Have:\nExperience supporting commerce, e-commerce, payments, digital storefronts, or large-scale consumer platforms.\nExperience leading modernization or Sustainability Engineering programs for mature or legacy platforms.\nExperience designing or operating multi-region, highly available distributed architectures.\nFamiliarity with security, compliance, vulnerability, and operational risk management at scale.\nExperience applying AI/ML, intelligent automation, or advanced analytics to operational engineering challenges.\nExperience preparing platforms for major global events and unpredictable traffic patterns.\nPlease note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.\nPlease refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.\nEqual Opportunity Statement:\nSony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.\nWe strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. \nSony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.","description_format":"text","description_chars":7328,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Gaming","Console Games","Game Development"],"lifecycle":[{"event":"open","at":"2026-11-10T18:16:24Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":51,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-11T00:28:19Z"},"pay":null,"html_url":"https://alion.io/job/sony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering","json_url":"https://alion.io/job/sony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering.json","meta":{"generated_at":"2026-11-11T00:28:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51674},"rest":"https://alion.io/mcp/rest/get_company?id=51674"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsony-interactive-entertainment-senior-manager-service-reliabilitysoftware-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4029859}},{"tool":"search_jobs","arguments":{"company":"sonyinteractive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4029859},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}